Ed Rehkopf

  • Donor to Hospitality and Tourism Administration
  • Hospitality and Tourism Administration, NCCU

Ed Rehkopf - During a long career in independent hotels, a resort, and private clubs, Ed Rehkopf has faced many challenges and learned a great deal in the process. In every position, he had to overcome limited resources and economies of scale to create organizations and disciplines fostering high levels of service and performance. It is his desire to pass on his knowledge and lessons learned to new generation of hospitality leaders. Fulfilling that goal in recent years, he created a wide range of highly integrated resources covering all areas of private club operations available through a club industry website. While some materials are specific to private clubs, the great majority are just as applicable to other areas of the hospitality and service industries - hotels, resorts, restaurants, to name a few. Ed holds a Master of Professional Studies degree from Cornell University's School of Hospitality Management and earned his Bachelor of Science degree at the U.S. Military Academy at West Point. The following handful of endorsements from hospitality executives testify to the breadth, depth, and quality of his materials. “I can’t thank you enough for the wealth of info on the website! Everything I have seen so far has been valuable, professional, and timely. Thank you – we’ve needed something like this for a long time. I look forward to reading your blog each week! Keep up the fabulous work!” Karen Peterson, Clubhouse Manager, Inglewood Golf Club "I continue to be so very impressed with the rock-solid depth and breadth of expertise Ed brings to the hospitality industry. Frankly, there is not a stone his collection of resources have not turned over in making available very reliable input available to both those in their early career development and for seasoned professionals. I personally am amazed at the vastness of meaningful insights Ed continually provides. I've learned much from Ed – and suggest all hospitality related industry professionals can do the same." Michael Crandal, CNG. AUTHOR: Life's 10-Point Must System “We would like to get 5 more books and workbooks [Leadership on the Line and The Workbook]. Everyone is enjoying the book and now wants the managers under them to get started reading them too.” Renee Frost, HR Manager, Sea Oaks Beach and Tennis Club “I cannot tell you how valuable I have found the [accounting] policies and procedures manual. I was wondering if the Personnel policies manual is also available. We would be very interested in that one, too.” Deborah Brumitt, CPA, Controller, Hermitage Country Club “I just want to express my sincere thanks for these wonderful ideas you are sharing with us. As a general manager I feel ideas like this make all the difference in our services. Reading this was refreshing and an eye opener to look back and try to become more involved with staff and management. Magid D. Assaleh, General Manager, Willow Creek Golf &Country Club “Leadership on the Go – This material is spectacular!” Rob Duckett, General Manager, Mountaintop Golf and Lake Club "Thanks again for sharing the Values on the Go materials. I’m impressed (again!) with your work and we will certainly soon be using the Values of the Go document in conjunction with our continued leadership training." Paul K. Skelton, Certified Club Manager “I just got your book in the mail today. Your book has some powerful and profound examples of leadership which I would like to share with my friends and colleagues on LinkedIn. Kindly give me the green light so I can share your knowledge and wisdom in time.” Daniel K. Ovichegan, MBA, Director of Operations, The Crescent Club at Rosewood Crescent Hotel “I am quite familiar with your site and materials. They provide significant food for thought. Your Service-Based Leadership model is front and center every day. Thanks for keeping the ideas flowing.” Peter Eaton, General Manager, Olympic Hills Golf Club “I have to state – your Club Resources International is the best 'read' in the industry.” Robert D. Pahnke, Certified Club Manager

There are 49 included publications by Ed Rehkopf :

TitleDateViewsBrief Description
100 Plus Tips to Improve Your Club Operation 2010 22982 Introduction: Most of us recognize that our business is not rocket science. The basics of what we do are well-known to any club professional. What makes our jobs so challenging is the sheer volume of things that must be attended to daily in a detail ...
12 Human Resource Best Practices to Improve Your Operations 2021 14 Of all the potential minefields that managers and supervisors must walk through, the requirements of human resource management are by far the most fraught with peril. Based on federal and state law, they are the fantasy dreams of many lawyers hungeri...
12 Leadership Best Practices to Improve Your Operations 2021 15 It has been said that leadership is situational and that there is an optimum style of leadership forevery profession - from politician, to general, to doctor, to professor, to club manager. Theskills and abilities that make a person successful in one...
14 Finance and Accounting Best Practices to Improve Your Operations 2021 14 General managers should always conduct monthly reviews of operating statements withdepartment heads.In order to ensure that the club meets the financial objectives of its annual operating budget, it isimperative that all department heads monitor thei...
Accounting on the Go 2011 23 Introduction: Club operations face a challenging training burden if they are to deliver the high levels of service expected by their members. Yet with tight budgets how can managers meet their training obligations while controlling costs since every ...
Activity Leader Training Manual 2009 20 The purpose of this training manual is: to train you in the knowledge, skills, and abilities necessary to properly perform your duties; to instill in you a strong service ethic toward our members and your fellow workers; to provide you with the tools...
Annual Budgeting Disciplines: An Essential Element of Performance Management 2021 16 Budgeting is the act of establishing a plan for the financial performance of the club for thecoming operating year and broken down into monthly projections for both income andexpenses.The importance of a budget is that it allows the manager with bott...
Bag, Range and Cart Attendant Training 2009 16 The purpose of this training manual is:to train you in the knowledge, skills, and abilities necessary to properly perform your duties; to instill in you a strong service ethic toward our members and your fellow workers; to provide you with the tools ...
Basic Accounting and Financial Management for Club Managers 2021 12 Accounting, when taken in the totality of its purpose, disciplines, and jargon, can seem a bewildering thicket of confusion for the layman. Everything from Generally Accepted Accounting Principles, to debits and credits, to balance sheets seems desig...
Benchmarking Operations: The key to Understanding and Improving Your Club 2021 13 Imagine two professional baseball teams. One team measures every aspect of every player’sperformance – the number of at bats; number of hits, walks, and strikeouts; batting averagesagainst right- and left-handed pitchers; slugging averages; and field...
Beverage Cart Attendant Training Manual 2009 42 The purpose of this training manual is:to train you in the knowledge, skills, and abilities necessary to properly perform your duties; to imbue you with a strong service ethic toward our members and your fellow workers; to provide you with the tools ...
Beyond Oral History The Importance of a Club Operation Plan 2021 43 Establishing Standards:Ultimately, the governing board determines a private club’s standards for quality and service.The problem for board members, though, is that seldom do these individuals have the in-depthknowledge or experience of hospitality op...
Catering Server Training Manual 2009 28 The Catering Manager is responsible for properly and completely training you for your position.It is your responsibility: to diligently apply yourself to mastering the material presented in this manual, and; to notify the Catering Manager of any diff...
Club Benchmarking Resources 2011 22 Benchmarking, the act of measuring and analyzing operating performance, seeks to understand the patterns underlying a club’s operation. This handbook attempts to provide the rationale for and information on how you can establish an in-depth program o...
Club Opening Plan 2022 3744 Every club opening is the same and every club opening is different. The basic functions, organizational structure, facilities, and activities are similar in most golf or country clubs, but the size, design, construction, number of buildings, timing o...
Club Safety Plan 2019 11 Occupational health and safety issues are important in any workplace. Lack of planning and neglect of safety concerns can result in serious injury, incapacitation, and death. Unfortunately, in our industry, lack of resources and limited management st...
Comprehensive Club Training Meeting the Promise of Quality and Service 2021 24 Comprehensive Club TrainingWhy is training so important in private clubs? The answers to this question are simple andcommonsensical:? Clubs are detail-intensive – there is much for managers and employees to learn, know,and do.? Service is people-inte...
Comprehensive Club Training: Meeting the Promise of Quality and Service 2021 14 Comprehensive Club TrainingWhy is training so important in private clubs? The answers to this question are simple andcommonsensical:Clubs are detail-intensive – there is much for managers and employees to learn, know,and do; Service is people-intensi...
Continual Process Improvement: An Essential Discipline of Successful Clubs 2021 14 We do not live in a static world and our ability to continually evolve our business, products, andservices to exceed the expectations of our members is critical to our success.Given the many details associated with managing a quality private club, it...
Controlling Payroll Cost Critical Disciplines for Club Profitability 2021 14 Controlling Payroll Cost - Critical Disciplines for Club ProfitabilityLabor Costs in Private ClubsClubs operate from early morning to late at night. For the convenience, safety, and security ofmembers, clubs are staffed day and night throughout the w...
Employee Development and Discipline on the Go 2011 6 One of the major motivations in creating the Employee Development and Discipline on the Go material is to provide managers with the disciplines and skills to get the most out of their human assets. The Employee Development and Discipline on the Go ma...
Employee Empowerment: Transforming Your Club's Service 2021 5 Employee Empowerment – Transforming Your Club’s Service Employee empowerment became a corporate buzzword in the Nineties and the consensus inthe business press was that it was a good thing. Many companies claim to empower their employees but claiming...
Employee Handbook 2009 6 Employee Handbook, while it cannot possibly contain all the information and details which you will be expected to know, it is a starting point in your training and a handy reference for your questions. This handbook is intended to be read, studied, a...
Expectations, Work Planning & Performance Reviews 2012 8 Performance ManagementRecognizing that a private club is a collection of diverse business enterprises, each with its own requirements, disciplines, and knowledge for success, general managers must rely on department heads to run their operations with...
Five Human Resource Best Practices for Private Clubs 2021 6 Hiring the Right PeopleThere is no more critical task for managers than hiring the right employees. As Jim Collins saysin his groundbreaking book, Good to Great, which delved into the reasons some companiesoutperform their competitors, that getting t...
Food Service in Private Clubs 2018 20 Competencies: Private Club Food & Beverage ManagementThis book spells out leadership and management skills, as well as best practices to professionally operate a private club food service operation.
Food Service Management on the Go 2011 19 Club operations face a challenging training burden if they are to deliver the high levels of service expected by their members. Yet with tight budgets how can managers meet their training obligations while controlling costs since every hour of traini...
Human Resources on the Go 2012 11 Private club operations face a challenging training burden if they are to deliver the high levels of service expected by their members. Yet with tight budgets how can managers meet their training obligations while controlling costs since every hour o...
Internal Control for Private Clubs 2019 18 Each club operation is unique in its size, number, and types of revenue-generating activities, staffing levels, methods of accepting payments, and other factors that will directly impact the design and makeup of its internal control plan. Likewise, p...
Leadership on the Go 2010 17 leadership, management, modules, operating, performance, club, club operations, training, customer service, programs
Leadership on the Line: A Guide for Front Line Supervisors, Business Owners, and Emerging Leaders 2006 25 Success in business comes from delivering the right product at the right price with the expected level of service. By conscientiously following and practicing the principles of leadership, by working to develop the traits of service-based leadership,...
Management Disciplines on the Go 2010 14 Club operations face a challenging training burden if they are to deliver the high levels of service expected by their members. Yet with tight budgets how can managers meet their training obligations while controlling costs since every hour of traini...
Managers' Handbook 2009 18 Welcome(From the Managers' Handbook):Welcome to the club! We are proud of our many accomplishments and our standing in the community – successes that could not have been achieved without the dedication, hard work, and professionalism of our managers ...
Member Relationship Management Plan: Romancing Your Members 2021 5 Member Relationship Management Plan: Consistently providing personalized service to members is the pinnacle and ultimate challenge of club service. Such service rests on the foundation of Service-Based Leadership,organizational structure and efficien...
Organization Values on the Go 2010 6 Introduction: Private club operations face a challenging training burden if they are to deliver the high levels of service expected by their members. Yet with tight budgets how can managers meet their training obligations while controlling costs sinc...
Organizational Values and Culture of Service 2021 10 Club Values:The following values are at the heart of all we do as individuals working for our members,guests, and co-workers. These values must become second nature to all – from the generalmanager who leads the club, to the managers and supervisors ...
Performance Management An Essential Discipline of Success 2021 8 Performance Management:Recognizing that a private club is a collection of diverse business enterprises, each with its ownrequirements, disciplines, and knowledge for success, general managers must rely on department heads (enterprise leaders) to run ...
Personal Productivity and Organization 2021 10 Personal Productivity and Organization: The following eight articles touch on matters of personal productivity and organization. It is fairto say that any club department will only be as organized and productive as its leader. Somepeople are well-org...
Power of Employee Empowerment 2009 12 INTRODUCTION: Employee empowerment became a corporate buzzword in the Nineties and the consensus in the business press was that it was a good thing. Many companies claimed to empower their employees but claiming to do so and doing it are two very dif...
Professional Development Readings in Leadership and Management 1 2021 12 Leadership: It all starts with leadership. Strong and stable leadership is the single most importantrequirement to successful club operations. While there are many styles of leadership suited toany industry or endeavor, experience over many years in ...
Professional Development Readings in Leadership and Management 3 2010 9 Onboarding Managers – An Often-Overlooked Best Practice: A long-recognized best practice is to develop an onboarding plan for your operation’s new hires. The purpose of such a plan is to ensure that new employees are welcomed to the enterprise, recei...
Professional Development Readings in Leadership and Management 4 2021 5 The Hierarchy of Service: In my book, Leadership on the Line: A Guide for Front Line Supervisors, Business Owners, andEmerging Leaders, I stress that leaders must serve the needs of their constituencies, but not allconstituent needs have equal weight...
Professional Development: Readings in Leadership and Management 2 2021 9 Empowering Employees:Employee empowerment became a corporate buzzword in the Nineties and the consensus inthe business press was that it was a good thing. Many companies claimed to empower theiremployees but claiming to do so and doing it are two ver...
Professional Development: Readings in Leadership and Management 5 2021 6 The Cost of Chaos: Common wisdom tells us that quality costs more, but according to one of the foremost expertson quality this is not the case. W. Edwards Deming, statistician, professor, author, consultant, lecturer, a man who made significant contr...
Quality and Service In Private Clubs: What Every Manager Needs to Know 2021 7 Quality and Service in Private Clubs - What Every Manager Needs to Know:Here are eight thought-provoking articles that explore the full dimensions and challenges oforganizing your club to provide high levels of quality and service. Many of the organi...
Real Time Accounting - A Compelling Best Practice for Club Profitability 2021 6 Real Time Accounting – The Compelling Best Practice for Club Profitability:Most every month a familiar scene takes place in many clubs. The financial statements havebeen prepared and distributed to all stakeholders – the general manager, the departme...
Remarkable Service Infrastructure: An Overarching Plan for Club Excellence 2021 6 The Challenge:Private clubs face many challenges in delivering high levels of service to their members. Aswith any hospitality operation, clubs are detail-intensive and people-intensive. There are manymoving parts, literally thousands of details to b...
Report This - The Value of Reports in Club Operations 2021 5 Report This - The Value of Reports In Club Operations: For the general manager, regular reporting of key information from department heads is the best way to monitor departmental performance with the least investment of time. Instead of personally di...
Suggesting Proprietary Liqueurs 2009 8 Liqueurs and Cordials: The terms cordial and liqueur are synonymous. Cordials are alcoholic beverages prepared by mixing and redistilling various spirits (brandy, whisky, rum, gin, or other spirits) with certain flavoring materials, such as fruits, f...