Employee Empowerment: Transforming Your Club's Service

NCCU Author/Contributor (non-NCCU co-authors, if there are any, appear on document)
Ed Rehkopf, Donor to Hospitality and Tourism Administration (Creator)
North Carolina Central University (NCCU )
Web Site: www.nccu.edu/academics/library/

Abstract: Employee Empowerment – Transforming Your Club’s Service Employee empowerment became a corporate buzzword in the Nineties and the consensus inthe business press was that it was a good thing. Many companies claim to empower their employees but claiming to do so and doing it are two very different matters.So, what are empowered employees and how can they help your club operation meet the expectations of your membership? In the simplest terms, empowered employees are viewed as full-fledged partners in your quest for high standards of quality and service. They are encouraged to think, act, and make decisions on their own based on guidelines defined by the club’s leadership.

Additional Information

Language: English
Date: 2021
employee, empowerment, empower, leadership, transforming, transformation, operating, performance, club, club operations, training, customer service

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