Service on the Go

NCCU Author/Contributor (non-NCCU co-authors, if there are any, appear on document)
Ed Rehkopf, Donor to Hospitality and Tourism Administration (Creator)
North Carolina Central University (NCCU )
Web Site:

Abstract: Club operations face a challenging training burden if they are to deliver the high levels of service expected by their members. Yet with tight budgets how can managers meet their training obligations while controlling costs since every hour of training is a payroll hour for each employee being trained? Add to this the difficulty of getting all your employees together at one time for formal, consistently-presented training sessions.The answer to these challenges is to build your training programs around the “on the go” concept where ongoing training material is formatted in brief –no more than five to ten minute –modules.

Additional Information

Language: English
Date: 2011
leadership, management, modules, operating, performance, club, club operations, training, customer service, programs, service, services

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