Expectations, Work Planning & Performance Reviews

NCCU Author/Contributor (non-NCCU co-authors, if there are any, appear on document)
Ed Rehkopf, Donor to Hospitality and Tourism Administration (Creator)
North Carolina Central University (NCCU )
Web Site: www.nccu.edu/academics/library/

Abstract: Performance ManagementRecognizing that a private club is a collection of diverse business enterprises, each with its own requirements, disciplines, and knowledge for success, general managers must rely on department heads to run their operations with high levels of professionalism, efficiency, and service. But to ensure that this is consistently done with a quality that meets members’ and the board’s expectations, the general manager must exert his or her authority to guide subordinates toward a common vision, specific goals, and a coordinated timing of initiatives across departmental lines. Reviews provide opportunities for helping employees with self- and career-development advice. Such interest by management in each employee’s development will yield greater commitment and loyalty to the organization and its performance.

Additional Information

Language: English
Date: 2012
performance reviews, performance, management, operating, performance, club, club operations, training, customer service,

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