Power of Employee Empowerment

NCCU Author/Contributor (non-NCCU co-authors, if there are any, appear on document)
Ed Rehkopf, Donor to Hospitality and Tourism Administration (Creator)
North Carolina Central University (NCCU )
Web Site: www.nccu.edu/academics/library/

Abstract: INTRODUCTION: Employee empowerment became a corporate buzzword in the Nineties and the consensus in the business press was that it was a good thing. Many companies claimed to empower their employees but claiming to do so and doing it are two very different matters. Instead of the traditional view that employees are easily replaceable elements in an organization, people who must be trained to do narrow, well-defined tasks and who must be closely watched and supervised at all times, the concept of empowerment says that today’s more educated and sometimes more sophisticated employees need and want to contribute more to their employer and workplace. Yet many businesses marginalize their employees by refusing to listen to them and by failing to let them contribute to the enterprise in any meaningful way. Managers must also be secure enough in their positions and knowledge to be open to employee ideas, while employees must understand the framework and guidelines of their empowerment. Within defined limits, employees must be free to use their creativity and ingenuity to improvise and solve service problems – the extent of which management can never fully anticipate nor create enough contingency instructions.

Additional Information

Language: English
Date: 2009

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