12 Leadership Best Practices to Improve Your Operations

NCCU Author/Contributor (non-NCCU co-authors, if there are any, appear on document)
Ed Rehkopf, Donor to Hospitality and Tourism Administration (Creator)
North Carolina Central University (NCCU )
Web Site: www.nccu.edu/academics/library/

Abstract: It has been said that leadership is situational and that there is an optimum style of leadership forevery profession - from politician, to general, to doctor, to professor, to club manager. Theskills and abilities that make a person successful in one setting do not necessarily translate wellto another. The hard-charging, tough-as-nails, cigar-chomping leadership persona of acharismatic military leader will not work well in the mixed gender, multi-ethnic, and transientworkforce of the service industry. Unlike a soldier, if a club worker isn’t comfortable with herboss’s leadership, she’ll just go somewhere else.The very term “service industry” gives hint to the necessary service-based leadership style forclub managers where the detail and people-intensive work environment requires open andthorough communication and training, as well as high levels of motivation and morale.Certainly, one cannot expect employees to consistently provide service to a club’s membersand guests if they are not properly served by the leadership, example, and support of theirbosses.

Additional Information

Language: English
Date: 2021

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