Controlling Payroll Cost Critical Disciplines for Club Profitability

NCCU Author/Contributor (non-NCCU co-authors, if there are any, appear on document)
Ed Rehkopf, Donor to Hospitality and Tourism Administration (Creator)
North Carolina Central University (NCCU )
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Abstract: Controlling Payroll Cost - Critical Disciplines for Club ProfitabilityLabor Costs in Private ClubsClubs operate from early morning to late at night. For the convenience, safety, and security ofmembers, clubs are staffed day and night throughout the week. Success in the club businesshas always been dependent upon attention to details – the thousands of details that contributeto high levels of service, well-maintained facilities, appetizing food and beverage, and highlevels of cleanliness, comfort, and convenience. One detail that should always be on everymanager’s mind is controlling the club’s labor cost.Labor IntensiveMost of the tasks involved in providing remarkable service are labor intensive. While thebanking industry has had great success in the development and public acceptance of automaticteller machines, the club industry is unable to mechanize the many complex tasks of cleaningand maintaining a clubhouse or meeting the quality and service expectations of members.Production and service of food and beverage, because of its complexity and infinite variables, isnot likely to be taken over by machines any time soon, no matter how sophisticated roboticsbecomes.Because of the service expectations of our members and the complexity of tasks we undertake,a club is labor intensive. It takes a lot of people to do what clubs do.

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Language: English
Date: 2021

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