Quality and Service In Private Clubs: What Every Manager Needs to Know

NCCU Author/Contributor (non-NCCU co-authors, if there are any, appear on document)
Ed Rehkopf, Donor to Hospitality and Tourism Administration (Creator)
North Carolina Central University (NCCU )
Web Site: www.nccu.edu/academics/library/

Abstract: Quality and Service in Private Clubs - What Every Manager Needs to Know:Here are eight thought-provoking articles that explore the full dimensions and challenges oforganizing your club to provide high levels of quality and service. Many of the organizationalrequirements mentioned in these articles are available through Private Club PerformanceManagement and are listed in the appendix.Quality and Service I have often come across hotels, resorts, restaurants, clubs, golf courses, or management companies that claim to offer their customers: Extraordinary, Legendary, Remarkable, Superb, or World-class Service. Yet how many of these organizations have taken the time or made the effort to define their quality and service standards? Let us take a moment to define what we mean by service and quality.

Additional Information

Language: English
Date: 2021

Email this document to