Professional Development Readings in Leadership and Management 1

NCCU Author/Contributor (non-NCCU co-authors, if there are any, appear on document)
Ed Rehkopf, Donor to Hospitality and Tourism Administration (Creator)
North Carolina Central University (NCCU )
Web Site:

Abstract: Leadership: It all starts with leadership. Strong and stable leadership is the single most importantrequirement to successful club operations. While there are many styles of leadership suited toany industry or endeavor, experience over many years in the club business makes it clear that aservice-based approach to leadership works best in the service industry. This style of leadership, variously called “servant leadership” or “enlightened leadership,” has as its primarymotivation service to others – to members, to the owners of the club, and to the employees.This leadership style differs from others in its focus on serving the needs of employees toprovide them with the proper tools, training, resources, motivation, and empowerment to servethe club’s members. In simplest terms, when leaders serve the club’s employees, they willserve the members, who by their continuing enthusiastic patronage will serve the bottom line of the club and its owners.

Additional Information

Language: English
Date: 2021

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