Comprehensive Club Training: Meeting the Promise of Quality and Service

NCCU Author/Contributor (non-NCCU co-authors, if there are any, appear on document)
Ed Rehkopf, Donor to Hospitality and Tourism Administration (Creator)
North Carolina Central University (NCCU )
Web Site:

Abstract: Comprehensive Club TrainingWhy is training so important in private clubs? The answers to this question are simple andcommonsensical:Clubs are detail-intensive – there is much for managers and employees to learn, know,and do; Service is people-intensive – it takes a lot of people in all areas of the club doing all the right things day in and day out; Members expect and should receive a higher level of quality and service than they get from public establishments; Club relationships and engagement with members are far more personal and critical tosuccess than in other hospitality sectors. To do this well requires ongoing employee training to understand the subtlety and nuance of service; Like most hospitality operations, clubs can experience high levels of staff turnover,particularly in the service-intensive areas of food and beverage.For these reasons, club managers should recognize the absolute importance of initial andongoing, consistent and formalized training for all employees.

Additional Information

Language: English
Date: 2021
operating, performance, club, club operations, training, customer service

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