Dianne Welsh

Welsh comes to UNCG from the University of Tampa where she was the James W. Walter Distinguished Chair of Entrepreneurship and director of the Florida Entrepreneur and Family Business Center. From 2000-2004, Welsh was the academic director of the Muldoon Center for Entrepreneurship at John Carroll University in Cleveland while fostering partnerships with local business and outreach efforts. She also is the owner of Family Business First International, a strategic planning firm specializing in entrepreneurial leadership and employee reward systems. Welsh’s numerous awards include the Distinguished Service Award from the National Consortium of Entrepreneurship Centers, the Distinguished Educator Award from the U.S. Association for Small Business and Entrepreneurship and the Centurytel Foundation Faculty Achievement Award from Eastern Washington University. She was a trustee at the U.S. Air Force Academy from 1997-2000. Welsh is the founding Editor-in-Chief of Franchising Research: An International Journal, the first journal on franchising. She is the co-editor of comprehensive volumes on global franchising, including two volumes on international franchising in emerging markets and two on industrialized markets. Welsh earned a PhD in administration from the University of Nebraska-Lincoln.

There are 28 included publications by Dianne Welsh :

TitleDateBrief Description
Café Americana 2000 This presents the case of employee theft in an entrepreneurial-owned and operated restaurant. It requires the student to analyze the issue of employee theft and termination, while considering the legal, moral and economic implications on a business....
The case of the elegant shoplifter, Shuwaikh, Kuwait 1996 The following case concerns a spare parts shoplifter in a Mercedes Benz retail franchise. The reader must determine the suitable managerial and sales person’s actions, while considering legal implications, security, and cultural and gender issues. Th...
Changing performance among Russian retail workers: Effectively transferring American management techniques 1993 Recent political and social activities in Central and Eastern Europe have created an environment of "transformational change" (Jick, 1992). Jick describes such a magnitude of change as representing a complete abandonment of traditional behaviour, exp...
A comparison of Russian and American factory quality practices 1994 The shift of the Russian economy toward a market-oriented approach has led to an increasing awareness of Russian product quality problems. To help understand these problems, this article presents the results of a study comparing product quality pract...
Cross-cultural management: A personal view 1994 Research is an inquiry into the mind and human spirit that integrates life with learning and evolves in the mind of the reader. Recent events around the world have given new meaning to inquiry because of such dynamic changes. Doors to countries that ...
A descriptive model of managerial effectiveness 1988 This study was designed to help understand what effective managers really do. Unlike previous research on managerial effectiveness, a diverse sample (N = 78) of managers was directly observed in natural settings. These data on managerial activities g...
Direct selling worldwide: The Mary Kay Cosmetics story 2006 This case is the story of one entrepreneur, Mary Kay Ash, and how she took her company, Mary Kay Cosmetics, international. Her basic guideposts on the human spirit and her belief in the abilities of women, in particular, have made her company‘s succe...
The ethical orientation of entrepreneurial Russian managers 2000 Ethics has been a significant concern in the management literature and recent efforts have investigated ethical orientations across culture. However, little, if any, work has looked at ethical orientations among entrepreneurs and managers in the tran...
The ethical orientation of U.S. small business decision makers: A preliminary study 1997 The airwaves are being permeated with heated discussions of family values. Values are being equated, in part, with ethics. Almost every discipline has examined ethics. Indeed, ethical considerations affect all forms of human activity, including busin...
An examination of international retail franchising in emerging markets 2006 There has been an urgent call from both the franchise industry, as well as the academic community, for research on world franchising markets, specifically in the retail sector. This article is an attempt to summarize the main research that has been c...
An exploratory study of influences on retail service quality: A focus on Kuwait and Lebanon 2004 The Middle East is a growing and lucrative marketplace. This exploratory study examines retail service in Kuwait and Lebanon, regions with long histories of trade. Retail service, however, has not been well documented in this region. To our knowledge...
An exploratory study of retail service quality expectations and perceptions among Philippine small/medium enterprises 2005 The Philippines is among the emerging markets in the world. Along with China, the Philippines attracts international enterprises seeking to establish a presence in Asia. This study examines small/medium enterprises (SMEs) management and employee perc...
An exploratory study of SME management in the Middle East 2004 The Middle East is a growing, lucrative marketplace that recently has captured the interest of the world for political as well as economic reasons. This exploratory study examines retail small/medium enterprises (SMEs) management and employee percept...
Family- owned Avantor Technology experiences growing pains: Walking the tightrope 2002 This case describes some of the problems that arose when a company in a rapidly growing industry failed to adapt. It emphasizes the unintended downside of promotion from within. The case focuses on the Human Resources Department and the effect a prob...
Franchisee leadership traits v manager leadership traits: An exploratory study comparing hope, leadership, commitment, and service quality delivery 2007 In order to add to the understanding of the role of franchising in entrepreneurship and to help franchise systems improve efficiency, the constructs of organizational leadership, hope, organizational commitment, and service quality perceptions of fra...
Global franchising in emerging and transitioning economies 2002 Franchising has experienced phenomenal growth both in the US and abroad in recent years. Figures vary, but it is estimated that U.S. franchising generates $800 billion worth of business in gross sales and represents 40 percent of the retail trade (Sw...
Hospitality Russian style: Nine communication challenges 1992 The former Soviet Union remains an attractive investment alternative for Western managers. However, the flow of Western investments may be impeded by the problems of intercultural communication which may result in misunderstanding and costly ineffici...
International Entrepreneurship & Management Journal (IEMJ) Special Issue: Global Franchising-Editorial 2007 Furthering international research has long been a goal of many international academic organizations and journals. In fact, in the June 2005 issue of the Academy of Management Journal, the editors examine international management articles that have be...
International IT Outsourcing : A Comparison of Malaysia and the Philippines 2006 Outsourcing of labor, especially in area of Information Technology (IT) sector, has expanded in recent years. This article defines the meaning of outsourcing, and explores the opportunities and challenges to outsourcing in two locations - Malaysia an...
Locus of control and entrepreneurship in the Russian Republic 1995 Since Rotter (1954) first introduced his theory of social learning, there has developed an extensive body of research surrounding the central construct of locus of control. Perceived internal locus of control is defined as the personal belief that on...
Managing Russian factory workers: The impact of U.S.-based behavioral and participative techniques 1993 A within-subjects experimental design was used to study the impacts that 3 popular and successful techniques used in US studies had on the performance of workers in the largest textile factory in Russia. The results demonstrate both the potential ben...
A Measure of Hope in Franchise Systems: Assessing Franchisees, Top Executives, and Franchisors. 2007 The current study examines the hope level of franchisees, top level executives, and franchisors to add to our understanding of the construct in improving overall motivation that could improve how franchises are managed. The concept of hope is a psych...
NAFTA and franchising: A comparison of the situational factors affecting perceptions of business success in Canada, Mexico, and the United States 1998 Business-format franchising, which includes the product or service, the brand name or trademark, and the operating system developed by a franchisor, has experienced significant growth over the past few decades. International franchising also is growi...
Owens sawmill: A family business facing a social responsibility dilemma 2007 This is a real case involving an SME that produces southern hardwood finished lumber. The family business faces a social responsibility dilemma in terms of displaced workers and limited job opportunities in the surrounding labor market if they purcha...
Reinforcement of core values: A case study at a medium-sized electronics manufacturing plant 1999 The culture at this company was to recognize that their employees were there most important asset, as stated in their core values, “people are our greatest resource.” The company’s core values also state that enthusiastic and committed people are key...
Starbucks International enters Kuwait 2007 This case describes the situation surrounding the entrance of Starbucks International Coffee into the Kuwait marketplace. It requires students to consider relevant small business and entrepreneurship issues in determining an appropriate response. The...
What do Russian managers really do? An observational study with comparisons to U.S. managers 1993 Recent events have generated considerable interest, but little empirical evidence, in Russian management. This observation study of a sample of managers (N=66) in a large textile factory in Russia used the same definitions, methodology and procedures...
Women-entrepreneurs: A dynamic force of the small business sector 2006 The field of Entrepreneurship is experiencing worldwide not only a renaissance but a revolution in which women tend to play an important role. Are women entrepreneurs good for the economic development? What is their contribution to a healthier econo...