Dianne H.B. Welsh

DIANNE H.B. WELSH is the Hayes Distinguished Professor of Entrepreneurship at The University of North Carolina Greensboro, Founding Director of the North Carolina Entrepreneurship Center (2009-2011) and Founding Director of the Entrepreneurship Cross-Disciplinary Entrepreneurship Center, and Director of the Coleman Entrepreneurship Fellows Program. She previously held endowed chairs at two universities where she started entrepreneurship centers. Dianne is a recognized scholar in entrepreneurship, family business, and franchising and has six books and over 150 publications. She is President of the Small Business Insitute®, the Past President and a Fellow of the U.S. Association for Small Business & Entrepreneurship, and was a Presidential Appointee to the Board of Visitors for the U.S. Air Force Academy and a member of the Defense Advisory Committee for Women in the Services. She was invited by the United Nations to deliver the keynote address on Women and Entrepreneurship last November and served on the first NC Innovation Council. As the architect of the University of North Carolina at Greensboro’s Entrepreneurship Program, she won the Best Practices Award from the Small Business Institute, the Global Consortium of Entrepreneurship Center’s Excellence in Entrepreneurship across the Curriculum Award, and the U.S. Association for Small Business and Entrepreneurship’s Outstanding Emerging Entrepreneurship Program Award in 2012. Dianne founded both the Southern Entrepreneurship in the Arts Conferences, SEA Regionals, at Tampa/St. Petersburg, Florida (University of Tampa), and Greensboro, North Carolina (University of North Carolina at Greensboro).

There are 59 included publications by Dianne H.B. Welsh :

TitleDateViewsBrief Description
Application of the Premack Principle of reinforcement to the quality performance of service employees 1992 3926 This study applied Premack's (1959, 1965) model of reinforcement to improving quality performance of service employees. Premack stated that for any pair of activities, the more probable or valued one will reinforce the less probable or less valued on...
The black box: Unraveling family business succession 2007 498 Using the family business succession, resource-based view of firms, familiness, and organizational clan literature, this article develops a model based on the ability of the family business to use familiness, a specific bundle of attributes deriving ...
Café Americana 2000 703 This presents the case of employee theft in an entrepreneurial-owned and operated restaurant. It requires the student to analyze the issue of employee theft and termination, while considering the legal, moral and economic implications on a business.
The case of the elegant shoplifter, Shuwaikh, Kuwait 1996 681 The following case concerns a spare parts shoplifter in a Mercedes Benz retail franchise. The reader must determine the suitable managerial and sales person’s actions, while considering legal implications, security, and cultural and gender issues. Th...
Changing performance among Russian retail workers: Effectively transferring American management techniques 1993 1159 Recent political and social activities in Central and Eastern Europe have created an environment of "transformational change" (Jick, 1992). Jick describes such a magnitude of change as representing a complete abandonment of traditional behaviour, exp...
A Comparison of Retail Franchises, Independent Business, and Purchased Existing Independent Business Startups: Lessons From the Kauffman Firm Survey 2011 1925 Franchising is a major economic powerhouse. Though research has been conducted on franchising from multi-disciplinary viewpoints, no study has compared retail franchises, independent businesses, and purchased existing independent businesses in the st...
A comparison of Russian and American factory quality practices 1994 1012 The shift of the Russian economy toward a market-oriented approach has led to an increasing awareness of Russian product quality problems. To help understand these problems, this article presents the results of a study comparing product quality pract...
Cross-cultural management: A personal view 1994 476 Research is an inquiry into the mind and human spirit that integrates life with learning and evolves in the mind of the reader. Recent events around the world have given new meaning to inquiry because of such dynamic changes. Doors to countries that ...
Can we afford it? Investment decisions of family and nonfamily owners 2010 430 This study focuses on an issue particularly relevant in these difficult financial times. Can family businesses afford the risk associated with making investments that could generate higher returns? Studies examining financing behavior of family firms...
Defining Social Entrepreneuership 2009 595 While social entrepreneurship is growing more popular on college campuses, the field is so diverse and taught by such a wide mix of professors that it's difficult to determine what it is or how it's being taught. Although most people could agree on a...
A descriptive model of managerial effectiveness 1988 4753 This study was designed to help understand what effective managers really do. Unlike previous research on managerial effectiveness, a diverse sample (N = 78) of managers was directly observed in natural settings. These data on managerial activities g...
The determinants of venture creation time: a cross-country perspective 2012 176 The purpose of this paper is to examine the impact of macro-institutional and macro-non-institutional factors on the new venture creation time across emerging as well as developed economies in Europe using panel data from 2003 to 2006 in 15 emerging ...
Direct selling worldwide: The Mary Kay Cosmetics story 2006 5771 This case is the story of one entrepreneur, Mary Kay Ash, and how she took her company, Mary Kay Cosmetics, international. Her basic guideposts on the human spirit and her belief in the abilities of women, in particular, have made her company‘s succe...
Editorial 2007 283 This is an editorial for a special issue on international franchising.
Editorial 2007 389 Introduction from the guest editor Professor Dianne H.B. Welsh
The ethical orientation of entrepreneurial Russian managers 2000 1356 Ethics has been a significant concern in the management literature and recent efforts have investigated ethical orientations across culture. However, little, if any, work has looked at ethical orientations among entrepreneurs and managers in the tran...
The ethical orientation of U.S. small business decision makers: A preliminary study 1997 3008 The airwaves are being permeated with heated discussions of family values. Values are being equated, in part, with ethics. Almost every discipline has examined ethics. Indeed, ethical considerations affect all forms of human activity, including busin...
The evolution of social entrepreneurship: What have we learned? 2013 456 Purpose – If there is one thing that truly characterizes entrepreneurship and especially social entrepreneurship, it is the “engaged scholarship” at their very heart. That is, teaching, outreach/service and research are connected, often tightly. The ...
An examination of international retail franchising in emerging markets 2006 2955 There has been an urgent call from both the franchise industry, as well as the academic community, for research on world franchising markets, specifically in the retail sector. This article is an attempt to summarize the main research that has been c...
An exploratory study of influences on retail service quality: A focus on Kuwait and Lebanon 2004 1420 The Middle East is a growing and lucrative marketplace. This exploratory study examines retail service in Kuwait and Lebanon, regions with long histories of trade. Retail service, however, has not been well documented in this region. To our knowledge...
An exploratory study of retail service quality expectations and perceptions among Philippine small/medium enterprises 2005 2212 The Philippines is among the emerging markets in the world. Along with China, the Philippines attracts international enterprises seeking to establish a presence in Asia. This study examines small/medium enterprises (SMEs) management and employee perc...
An exploratory study of SME management in the Middle East 2004 842 The Middle East is a growing, lucrative marketplace that recently has captured the interest of the world for political as well as economic reasons. This exploratory study examines retail small/medium enterprises (SMEs) management and employee percept...
Family business in the Middle East: An exploratory study of retail management in Kuwait and Lebanon 2006 884 The Middle East is a growing, lucrative marketplace that has recently captured the interest of the world for political as well as economic reasons due to the War in Iraq, which began in 2003. This exploratory study examines the relationship between r...
Family firms’ professionalization: A resource-based view and institutional theory perspective. 2012 1694 Our article examines the assumption that family firms are an inferior organizational form as compared to non-family firms by analyzing family firms’ professionalization in developed and developing economies. We use institutional theory and resource-b...
Family- owned Avantor Technology experiences growing pains: Walking the tightrope 2002 696 This case describes some of the problems that arose when a company in a rapidly growing industry failed to adapt. It emphasizes the unintended downside of promotion from within. The case focuses on the Human Resources Department and the effect a prob...
Franchisee leadership traits v manager leadership traits: An exploratory study comparing hope, leadership, commitment, and service quality delivery 2007 2059 In order to add to the understanding of the role of franchising in entrepreneurship and to help franchise systems improve efficiency, the constructs of organizational leadership, hope, organizational commitment, and service quality perceptions of fra...
Franchisee Use of Bootstrapping: An Exploratory Study of Financing Decisions. 2011 743 According to the Census Bureau report in 2010, franchising accounts for 10.5% of businesses in the U.S. Despite the economic impact of franchising, little research examines financing decisions by franchisees in the startup phase of their businesses. ...
From laboratory to market: on the propensity of young inventors to form a new business 2012 152 Many researchers have studied correlates of business formation. Through the case-based and statistical literature, several broad categories of influence on the entrepreneurial decision to start a new business have been identified. We contribute to th...
Gender and ethnicity in business consulting assistance: public policy implications. 2013 331 Purpose – The purpose of this paper is to investigate the types of business consulting services most needed by small business owners and entrepreneurs and to examine the role that gender and ethnicity plays in the demand for specialized assistance. ...
Global franchising in emerging and transitioning economies 2002 1674 Franchising has experienced phenomenal growth both in the US and abroad in recent years. Figures vary, but it is estimated that U.S. franchising generates $800 billion worth of business in gross sales and represents 40 percent of the retail trade (Sw...
Going Beyond Research on Goal Setting: A Proposed Role for Organizational Psychological Capital of Family Firms. 2013 587 Kotlar and De Massis found that membership assortment and the number of organizational members, as well as the imminence of succession, influence goal diversity in family firms. They also showed that goal diversity can be managed and family-centered ...
Hope among franchise leaders: Why hope has practical relevance to franchising-An exploratory study. 2011 322 Using a sample of members of the International Franchising Association, we examined the relationship of future hope to a variety of variables of interest in the franchising context. Though future hope was not significantly related to entrepreneurial ...
Hospitality Russian style: Nine communication challenges 1992 2439 The former Soviet Union remains an attractive investment alternative for Western managers. However, the flow of Western investments may be impeded by the problems of intercultural communication which may result in misunderstanding and costly ineffici...
The Impact of Geographic Diversification on Export Performance of Small and Medium-Sized Enterprises (SMEs) 2012 1879 Two alternative diversification strategies—the geographic diversification of export sales and key market concentration—are extensively discussed in management, strategy, entrepreneurship, and economics literature. However, no conclusive evidence curr...
International Entrepreneurship & Management Journal (IEMJ) Special Issue: Global Franchising-Editorial 2007 1165 Furthering international research has long been a goal of many international academic organizations and journals. In fact, in the June 2005 issue of the Academy of Management Journal, the editors examine international management articles that have be...
International IT Outsourcing : A Comparison of Malaysia and the Philippines 2006 1673 Outsourcing of labor, especially in area of Information Technology (IT) sector, has expanded in recent years. This article defines the meaning of outsourcing, and explores the opportunities and challenges to outsourcing in two locations - Malaysia an...
International professional service firms: how do they affect government policy? 2009 617 Professional services firms (PSFs) engaged in international operations present a unique challenge for governments. They directly and indirectly affect governmental policies and the agencies that enforce these policies through policy development, prob...
Japanese Women Entrepreneurs: Prospects for Growth. 2013 1221 Japanese women entrepreneurship is currently one of Japan’s growing economic sectors. The number of entrepreneurs in Japan is proportionately very small compared to other countries. We conducted an internet survey on Japanese women entrepreneurs. Our...
Locus of control and entrepreneurship in the Russian Republic 1995 7994 Since Rotter (1954) first introduced his theory of social learning, there has developed an extensive body of research surrounding the central construct of locus of control. Perceived internal locus of control is defined as the personal belief that on...
Managing Russian factory workers: The impact of U.S.-based behavioral and participative techniques 1993 3236 A within-subjects experimental design was used to study the impacts that 3 popular and successful techniques used in US studies had on the performance of workers in the largest textile factory in Russia. The results demonstrate both the potential ben...
A Measure of Hope in Franchise Systems: Assessing Franchisees, Top Executives, and Franchisors. 2007 813 The current study examines the hope level of franchisees, top level executives, and franchisors to add to our understanding of the construct in improving overall motivation that could improve how franchises are managed. The concept of hope is a psych...
Microenterprise performance and microenterprise zones (MEZO) in China. 2013 457 Purpose – The purpose of this exploratory study is to examine whether performance of microenterprises located in a microenterprise zone (MEZO) in China is positively related to key management practices, entrepreneurial orientation, marketing capabili...
NAFTA and franchising: A comparison of the situational factors affecting perceptions of business success in Canada, Mexico, and the United States 1998 2437 Business-format franchising, which includes the product or service, the brand name or trademark, and the operating system developed by a franchisor, has experienced significant growth over the past few decades. International franchising also is growi...
The new generation of Massive Open Online Courses MOOCS) and entrepreneurship education. 2013 1282 Learners all over the world, including rising entrepreneurs, have increased educational opportunities due to the internet’s affordance of connectivity. This study examines the rapid shift and evolution in online education by Massive Open Online Cou...
Organizational behavior modification goes to Russia: Replicating an experimental analysis across cultures and tasks 1993 3550 This study examined whether organizational behavior modification interventions that produced improvements in performance related behaviors among U.S. workers in a retail sales setting could be replicated among ethnic Russian workers in a textile mill...
Organizational Psychological Capital in Family-owned Franchise Firms and Corporate Social Responsibility 2014 433 Research has linked Psychological Capital (PsyCap) to employees’ positive attitudes, behaviors, and performance in organizations and is characterized by hope, self-efficacy, resilience, and optimism. Despite the demonstrated effects of PsyCap on empl...
Outsourcing in the IT industry: The case of the Philippines 2006 1673 Outsourcing of labor, especially in area of the Information Technology (IT) sector, has grown rapidly in recent years. This article further defines what is meant by outsourcing, and examines the opportunities and challenges for entrepreneurs to outso...
Owens sawmill: A family business facing a social responsibility dilemma 2007 2368 This is a real case involving an SME that produces southern hardwood finished lumber. The family business faces a social responsibility dilemma in terms of displaced workers and limited job opportunities in the surrounding labor market if they purcha...
Perceptions of Entrepreneurship across Generations in Family Offices: A Stewardship Theory Perspective. 2013 490 Family offices have been in existence for at least two centuries and have substantial impact on the wealth and prosperity of the families behind them. However, despite their practical relevance, family offices remain an under-researched topic in fami...
Reinforcement of core values: A case study at a medium-sized electronics manufacturing plant 1999 988 The culture at this company was to recognize that their employees were there most important asset, as stated in their core values, “people are our greatest resource.” The company’s core values also state that enthusiastic and committed people are key...
Role Conflicts of Family Members in Family Firms 2013 70 The existence of role conflict among organizational members tends to create tensions inside organizations worldwide. However, in the context of family firms, having a dual role of being a member of a family and a member of the firm can represent inte...
Saudi women entrepreneurs: A growing economic segment. 2012 1199 Following Chang, Memili, Chrisman, Kellermanns, and Chua (2009) work examining Hispanic entrepreneurs’ venture start-up in the U.S., we draw upon the resource-based view, social capital, and network theories to explore the model of how Saudi women...
Starbucks International enters Kuwait 2007 1299 This case describes the situation surrounding the entrance of Starbucks International Coffee into the Kuwait marketplace. It requires students to consider relevant small business and entrepreneurship issues in determining an appropriate response. The...
Sustainable strategic management in an emerging market economy: the case of Romanian women entrepreneurs. 2009 1378 For decades the field of strategic management has been dominated by research on developed economies, especially those of USA and Europe. Emerging markets, such as the former Soviet bloc countries, have largely been ignored. These countries have exper...
Towards a theory of non-family employees’ organizational identification. 2012 258 Purpose – Since non-family employees form a large portion of employees in many family firms and they play an important role in the transgenerational survival of those firms, the purpose of this paper is to explore how family influence factors affect ...
Training Marriage and Family Therapists as Family Business Advisors: A Supervisory Model 2013 115 Family business advisors play a crucial role in assisting family businesses on issues surrounding the business, the family, and both. One issue that has not been addressed is the ideal supervision modality while training marriage and family therapist...
What Can Drive Successful Entrepreneurial Firms? An Analysis of the Inc. 500 Companies 2013 81 Entrepreneurship scholars tend to discuss the merits of using innovation over imitation for the creation of new ventures. We take a step forward to focus our attention on the drivers of successful entrepreneurial firms and use Inc. 500 companies to t...
What do Russian managers really do? An observational study with comparisons to U.S. managers 1993 2235 Recent events have generated considerable interest, but little empirical evidence, in Russian management. This observation study of a sample of managers (N=66) in a large textile factory in Russia used the same definitions, methodology and procedures...
Women-entrepreneurs: A dynamic force of the small business sector 2006 2985 The field of Entrepreneurship is experiencing worldwide not only a renaissance but a revolution in which women tend to play an important role. Are women entrepreneurs good for the economic development? What is their contribution to a healthier econo...

Odum Institute Dataverse Network :

TitleDateViewsBrief Description
A descriptive model of managerial effectiveness 1988 4753 This study was designed to help understand what effective managers really do. Unlike previous research on managerial effectiveness, a diverse sample (N = 78) of managers was directly observed in natural settings. These data on managerial activities g...