Quality performance in our world: What fast service should really mean

UNCG Author/Contributor (non-UNCG co-authors, if there are any, appear on document)
Dianne H.B. Welsh, Distinguished Professor of Entrepreneurship (Creator)
The University of North Carolina at Greensboro (UNCG )
Web Site: http://library.uncg.edu/

Abstract: The service-producing industries have experienced problems in quality in the 1980s because of intense competition. The author discusses how these problems have been compounded in the fast food industry and how quality control can lead to success.

Additional Information

Florida International University Hospitality Review
Language: English
Date: 1990
Dianne Welsh, Quality Performance in Our World: What Fast Service Should Really Mean, Production, Quantity of product, Fast Food, Labor Shortage

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