|Assessment = Improved Teaching and Learning: Using Rubrics to Measure Information Literacy Skills
||Librarians and teaching faculty at the University
of North Carolina at Greensboro (UNCG) conducted a three-semester information literacy assessment study in 2009-2010 with Communication Studies 300, a core course required of all Communication Studie...
|Assessment Data: Building Blocks for Strong Libraries and Successful Accreditation Reports [Slides]
||Academic Librarians, especially those tasked with assessment, are often involved in preparing reports and supporting documentation for their institutions’ accreditation processes. Accrediting agencies require evidence to show that the library suppor...
|Collaborative leadership: a model for reference services
||SUMMARY. In 1991, Joseph C. Rost published Leadership for the 21st Century (Praeger) in which he presented a definition of leadership that focused on the influence relationship among leaders and followers rather than on the traits of the leader or th...
|Defining the Libraries’ Role in Research: A Needs Assessment; A Case Study
||The University Libraries at the University of North Carolina at Greensboro partnered with Information Technology (ITS) and the Office of Research and Economic Development (ORED) to develop a needs assessment survey. This “UNCG Faculty Research Data S...
|Information Literacy and Communication Research: A Case Study on Interdisciplinary Assessment
||This report offers an interdisciplinary approach for conducting assessment on learning outcomes in undergraduate communication research skills where information literacy is embedded in the expected outcome. A Communication Studies department and the ...
||The roles of library liaisons (subject specialists assigned to academic disciplines) continue to evolve. This document describes both ongoing and new roles in order to assist with planning, evaluation, assessment, and recruitment. Best practices for ...
|Libraries and Student Success: A Campus Collaboration with High Impact Educational Practices
||Academic libraries are actively exploring reliable methods to demonstrate their value and impact on student success and retention to campus administrators and governing bodies. As many campuses moved from the teaching to learning paradigm they employ...
|Shop Your Way to Service Excellence: Secret Shopping for Academic Libraries
||Secret or mystery shopping is a standard method of evaluating customer service in the retail and hospitality world. While many public libraries have implemented mystery shopping practices few academic institutions have done so. The University Librari...
|Student Affairs Connection: Promoting the Library through Co-Curricular Activities
||Librarians at the University of North Carolina at Greensboro (UNCG) University Libraries devel-oped the “Student Affairs Connection” program in order to market the Libraries to students in co-curricular settings and to collaborate more closely with t...
|Sustaining an Assessment Mentality to Navigate Library Space Planning
||In 2008 the university libraries at the University of North Carolina at Greensboro conducted a series of assessment activities for the purpose of providing an outside space consultant the feedback needed to influence the programming and design of ren...
|Taking a Page from Retail: Secret Shopping for Academic Libraries
||Objective – The University Libraries at the University of North Carolina at Greensboro (UNCG) sought to gain feedback on the customer service experience beyond satisfaction surveys. After reviewing a variety of methods, it was determined to conduct a...
|UNCG Faculty Research Needs Survey Report
||In spring 2013 the University Libraries, Information Technology Services and the Office of Research and Economic Development conducted a survey to determine faculty needs regarding storing and sharing data, assistance needed with managing and storing...
|UNCG University Libraries' Support of High Impact Practices.
||This report addresses the University Libraries’ significant role in participating in the high impact initiatives identified by the AAC&U’s LEAP Report and adopted by UNCG in its Strategic Plan 2009-14. These practices are proven to positively impact ...
|University of North Carolina at Greensboro University Libraries LibQual+ results
||This LibQual+ library survey data was collected by the Association of Research Libraries (ARL) for the University Libraries at the University of North Carolina at Greensboro. Survey respondents were students, faculty, and staff at the University of N...
|Using Evidence for Library Space Planning.
||Faced with expanding collections and a rise in student population, Jackson Library, the main library of the University Libraries at The University of North Carolina at Greensboro, made the decision to hire a space consultant in order to repurpose exi...