Where Do We Grow from Here? Assessing the Impact of a Digital Media Commons on Student Success

UNCG Author/Contributor (non-UNCG co-authors, if there are any, appear on document)
Armondo Collins (Creator)
Kathryn Crowe, Associate Dean for Public Services (Creator)
The University of North Carolina at Greensboro (UNCG )
Web Site: http://library.uncg.edu/

Abstract: The paper presented here is an assessment project conducted to measure patron perceptions of the effectiveness of the DMC’s space, instructional support, and customer service performance for the academic years 2017–18 and 2018–19. This mixed-methods study uses qualitative and quantitative data to measure user experience, the perceived value of our service and its impact on our patrons, and the effectiveness of our teaching model in relationship to professors’ desired student learning outcomes. The assessment tools used to measure the DMC’s effectiveness were: a faculty survey administered during the 2017–18 academic year, a customer service survey administered directly to DMC patrons during the spring and fall semesters of 2018, and two student focus groups facilitated fall 2018.

Additional Information

Proceedings of the Library Assessment Conference
Language: English
Date: 2018

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