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Browse by Keywords - C

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There are 8 record/s using the keyword/s: customer service.

Title	Date	Creator	Publication Type	Institution
Emotional labor in hospitality: Positive affective displays in service encounters	2013	Canziani, Bonnie M.	Faculty	Marketing, Entrepreneurship, Hospitality & Tourism, UNCG
Fostering employee service creativity: Joint effects of customer empowering behaviors and su...	2015	Chuang, Aichia	Faculty	Management, UNCG
A model for managing service encounters for neo-luxury consumers	2016	Watchravesringkan, Kittichai "Tu"	Faculty	Consumer, Apparel, and Retail Studies, UNCG
A model for managing service encounters for neo-luxury consumers	2016	Canziani, Bonnie M.	Faculty	Marketing, Entrepreneurship, Hospitality & Tourism, UNCG
Shop Your Way to Service Excellence: Secret Shopping for Academic Libraries	2012	Crowe, Kathryn	Faculty	University Libraries, UNCG
Shop Your Way to Service Excellence: Secret Shopping for Academic Libraries	2012	Bradshaw, A. Kathy	Faculty	University Libraries, UNCG
Taking a Page from Retail: Secret Shopping for Academic Libraries	2016	Crowe, Kathryn	Faculty	University Libraries, UNCG
Transformational leadership and customer service: A moderated mediation model of negative af...	2012	Chuang, Aichia	Faculty	Management, UNCG

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