Kathryn Crowe

Kathy Crowe is responsible for the development, delivery and assessment of all public services including Reference and Instructional Service, Access Services and the Harold Schiffman Music Library. She is particularly interested in information literacy, assessing user needs, enhancing customer services, and marketing library services to all user groups. In addition to the MLS from Indiana University, she has a BA in History from Randolph-Macon College and a MA in History from the University of Georgia. She has written articles and delivered presentations on information literacy, assessment, reference collection management and leadership.

There are 22 included publications by Kathryn Crowe :

TitleDateViewsBrief Description
Assessment = Improved Teaching and Learning: Using Rubrics to Measure Information Literacy Skills 2011 1569 Librarians and teaching faculty at the University of North Carolina at Greensboro (UNCG) conducted a three-semester information literacy assessment study in 2009-2010 with Communication Studies 300, a core course required of all Communication Studie...
Assessment Data: Building Blocks for Strong Libraries and Successful Accreditation Reports [Slides] 2015 546 Academic Librarians, especially those tasked with assessment, are often involved in preparing reports and supporting documentation for their institutions’ accreditation processes. Accrediting agencies require evidence to show that the library suppor...
Collaborative leadership: a model for reference services 2003 4411 SUMMARY. In 1991, Joseph C. Rost published Leadership for the 21st Century (Praeger) in which he presented a definition of leadership that focused on the influence relationship among leaders and followers rather than on the traits of the leader or th...
Curating student employees in academic libraries: Developing workforce skills for their future [Slides] 2019 28 A panel of librarians and library educators presented at the 2019 Association of College and Research Libraries conference in Cleveland, OH about initiatives that provide a variety of opportunities for student library workers to enhance their skills...
Defining the Libraries’ Role in Research: A Needs Assessment; A Case Study 2014 825 The University Libraries at the University of North Carolina at Greensboro partnered with Information Technology (ITS) and the Office of Research and Economic Development (ORED) to develop a needs assessment survey. This “UNCG Faculty Research Data S...
Information Literacy and Communication Research: A Case Study on Interdisciplinary Assessment 2012 1234 This report offers an interdisciplinary approach for conducting assessment on learning outcomes in undergraduate communication research skills where information literacy is embedded in the expected outcome. A Communication Studies department and the ...
Information Literacy Needs and Traits of Transfer Students [Poster] 2016 372 Assessment in Action Poster Session, American Library Association Annual Conference, Orlando, Florida, June 25, 2016.
Liaison and Functional Team Structure Review Task Force Report, 2017-2018 2018 90 The Liaison Team Structure Review Task Force was convened in the 2017 fall semester, with the purpose of examining the liaison functional and subject team structure implemented in 2013-14 to determine how well it is functioning and what changes shoul...
Liaison Roles 2015 471 The roles of library liaisons (subject specialists assigned to academic disciplines) continue to evolve. This document describes both ongoing and new roles in order to assist with planning, evaluation, assessment, and recruitment. Best practices for ...
Libraries and Student Success: A Campus Collaboration with High Impact Educational Practices 2015 1155 Academic libraries are actively exploring reliable methods to demonstrate their value and impact on student success and retention to campus administrators and governing bodies. As many campuses moved from the teaching to learning paradigm they employ...
Shop Your Way to Service Excellence: Secret Shopping for Academic Libraries 2012 1959 Secret or mystery shopping is a standard method of evaluating customer service in the retail and hospitality world. While many public libraries have implemented mystery shopping practices few academic institutions have done so. The University Librari...
Strategic Assessment: Aligning with your University’s Strategic Plan [Slides] 2017 102 Academic library administrators and assessment librarians need to align strategic planning and assessment efforts with their University’s planning as a strategy to show their value and contributions to the campus. At a Higher-Research Activity Unive...
Strategic Library Assessment: Aligning with your University's Strategic Plan [Slides] 2018 35 Slides from a presentation given December 6, 2018 at the Library Assessment Conference in Houston, TX.

At a High-Research Activity University, a new Chancellor began a strategic planning process in fall 2016 with a focus on “big ideas” and “gi...
Student Affairs Connection: Promoting the Library through Co-Curricular Activities 2010 962 Librarians at the University of North Carolina at Greensboro (UNCG) University Libraries devel-oped the “Student Affairs Connection” program in order to market the Libraries to students in co-curricular settings and to collaborate more closely with t...
Sustaining an Assessment Mentality to Navigate Library Space Planning 2014 518 In 2008 the university libraries at the University of North Carolina at Greensboro conducted a series of assessment activities for the purpose of providing an outside space consultant the feedback needed to influence the programming and design of ren...
Taking a Page from Retail: Secret Shopping for Academic Libraries 2016 926 Objective – The University Libraries at the University of North Carolina at Greensboro (UNCG) sought to gain feedback on the customer service experience beyond satisfaction surveys. After reviewing a variety of methods, it was determined to conduct a...
Transforming Partnerships: Supporting the Gate City through Campus & Community Outreach [Slides] 2018 72 Slides from a presentation about UNCG University Libraries campus & community outreach initiatives. Presented in March 2018 at LAUNC-CH Conference, Chapel Hill, NC
UNCG Faculty Research Needs Survey Report 2013 630 In spring 2013 the University Libraries, Information Technology Services and the Office of Research and Economic Development conducted a survey to determine faculty needs regarding storing and sharing data, assistance needed with managing and storing...
UNCG University Libraries' Support of High Impact Practices. 2013 1595 This report addresses the University Libraries’ significant role in participating in the high impact initiatives identified by the AAC&U’s LEAP Report and adopted by UNCG in its Strategic Plan 2009-14. These practices are proven to positively impact ...
University of North Carolina at Greensboro University Libraries LibQual+ results 2013 61976 This LibQual+ library survey data was collected by the Association of Research Libraries (ARL) for the University Libraries at the University of North Carolina at Greensboro. Survey respondents were students, faculty, and staff at the University of N...
Using Evidence for Library Space Planning. 2009 2886 Faced with expanding collections and a rise in student population, Jackson Library, the main library of the University Libraries at The University of North Carolina at Greensboro, made the decision to hire a space consultant in order to repurpose exi...
Where Do We Grow from Here? Assessing the Impact of a Digital Media Commons on Student Success [Slides] 2018 33 Slides from a presentation given December 7, 2018 at the Library Assessment Conference in Houston, TX.

Digital literacy skills are essential for 21st century students to succeed in their academic work and future professions. Academic librarie...

Odum Institute Dataverse Network :

TitleDateViewsBrief Description
University of North Carolina at Greensboro University Libraries LibQual+ results 2013 61976 This LibQual+ library survey data was collected by the Association of Research Libraries (ARL) for the University Libraries at the University of North Carolina at Greensboro. Survey respondents were students, faculty, and staff at the University of N...