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Understanding Conflict Resolution from the Inside Out OR Why 800 Pound Gorillas Aren’t Great Mediators

UNCG Author/Contributor (non-UNCG co-authors, if there are any, appear on document)
Sherrill W. Hayes, Assistant Professor (Creator)
Institution
The University of North Carolina at Greensboro (UNCG )
Web Site: http://library.uncg.edu/

Abstract: When I was a child and later as a nursery school teacher, I had a favorite book featuring Grover from Sesame Street called The Monster at the End of this Book (Stone & Smollin, 1971). Apart from being a wonderful metaphor for how humans attempt to use barriers to avoid self-discovery and difficult truths about themselves (Grover’s the monster), it’s also a nice introduction to this speech since there’s a gorilla at the end of this speech. Before we get to the gorilla, I will introduce you to some of the philosophical and theoretical foundations of human conflict, review some of the thinking about mediation in the last 30 years, and introduce my critical incident and intervention approach to working with conflict. Yes and there’s a gorilla in there, did I mention that?

Additional Information

Publication
New Opportunities for Peacemaking 2011 Dispute Resolution Section Annual Meeting and Conference
Language: English
Date: 2011
Keywords
conflict resolution, mediators, mediation, human conflict, conflict resolution processes, conflict practice, conflict practice models