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A semantic approach to monitoring business process performance

UNCG Author/Contributor (non-UNCG co-authors, if there are any, appear on document)
Rahul Singh, Associate Professor (Creator)
Institution
The University of North Carolina at Greensboro (UNCG )
Web Site: http://library.uncg.edu/

Abstract: The productivity and profitability of organizations depend on the efficacy of their business processes. Monitoring the performance of these processes in delivering organizational value propositions provides a basis for critical managerial decision-making activities including work scheduling, capacity planning, and process design or refinement [8] . Business processes are automated in whole or in part using workflow management systems (WFMS), where documents, information, and activities flow between participants according to existing process models and rules [9]. Workflows are abstractions of business processes that are typically modeled as deterministic, action-event sequences in WFMS [8] . Organizations employ tactical WFMS with sampling-based schemes or data-driven operational WFMS using firsthand observations for process evaluation. Managing the performance and quality of business processes based on accurate performance measures has direct impact on the success of an organization [8, 10].

Additional Information

Publication
Communications of the ACM, December 2005 Vol. 48, No. 12, p.55-59
Language: English
Date: 2005
Keywords
Evaluation, Procedure, Workflows, Efficiency, Business, e-commerce