The Effects of Perceived Co-Worker Involvement and Supervisor Support on Service Provider Role Stress, Performance and Job Satisfaction
- UNCG Author/Contributor (non-UNCG co-authors, if there are any, appear on document)
- James S. Boles, Professor (Creator)
- Institution
- The University of North Carolina at Greensboro (UNCG )
- Web Site: http://library.uncg.edu/
Abstract: Clearly, retail employees affect retail performance. Yet, organizational theory shows disproportionately little interest in retail employees. This research addresses key aspects of a retail employee's work environment, or ‘climate,’ and how these perceptions influence work-related outcomes. Specifically, a causal modelling approach tests relationships among front-line service providers. Results suggest that employee perceptions of co-worker involvement and supervisory support can reduce stress and increase job satisfaction. Other results indicate a positive relationship between role conflict and job performance, a positive relationship between job performance and job satisfaction, and that job performance mediates effects of role stress on satisfaction.
The Effects of Perceived Co-Worker Involvement and Supervisor Support on Service Provider Role Stress, Performance and Job Satisfaction
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Created on 12/30/2021
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Additional Information
- Publication
- Journal of Retailing 72 (Spring, 1996), 57-76
- Language: English
- Date: 1996
- Keywords
- retail performance, supervisors, role stress, job satisfaction