An empirical test of trust-building processes and outcomes in sales manager-salesperson relationships
- UNCG Author/Contributor (non-UNCG co-authors, if there are any, appear on document)
- James S. Boles, Professor (Creator)
- Institution
- The University of North Carolina at Greensboro (UNCG )
- Web Site: http://library.uncg.edu/
Abstract: This study examines three trust-building processes and outcomes in sales manager-salesperson relationships. This study, based on a sample of more than 400 business-to-business salespeoples from a variety of industries, shows two trust-building processes (predictive and identification) to be significantly related to salesperson trust in the sales manager. Interpersonal trust was found to be most strongly related to shared values and respect. Trust was directly related to job satisfaction and relationalism, and indirectly related to organizational commitment and turnover intention.
An empirical test of trust-building processes and outcomes in sales manager-salesperson relationships
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Created on 12/23/2021
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Additional Information
- Publication
- Journal of the Academy of Marketing Science 31 (no. 2, Spring 2003), pp. 189-200
- Language: English
- Date: 2003
- Keywords
- trust, sales, relationships, satisfaction