Two Best of the Best Practices for Private Clubs

NCCU Author/Contributor (non-NCCU co-authors, if there are any, appear on document)
Ed Rehkopf, Donor to Hospitality and Tourism Administration (Creator)
Institution
North Carolina Central University (NCCU )
Web Site: www.nccu.edu/academics/library/

Abstract: Every month the club’s board of directors, finance committee, general manager, and departmentheads receive copies of the operation’s financial statement made up of the balance sheet andoperating statement prepared by the controller. The intent is to provide all stakeholders with asummary report of the club’s financial performance compared to the budget. Additionally, theoperating statement is formatted to compare the most recent month’s performance to the samemonth last year and year-to-date performance compared to last year. While all this is well and good and customary for the industry, this summary information is long on overview, but woefully short on meaningful detail. Further, the presentation of information does little to understand reasons for underperformance and allow analysis of emerging trends.

Additional Information

Publication
Language: English
Date: 2021
Keywords
operating, performance, club, club operations, training, customer service, leadership, management, modules, operating, performance, club, club operations, training, customer service, programs, service, services, employees, employee, budgeting, finance

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