Club Benchmarking Resources

NCCU Author/Contributor (non-NCCU co-authors, if there are any, appear on document)
Ed Rehkopf, Donor to Hospitality and Tourism Administration (Creator)
North Carolina Central University (NCCU )
Web Site:

Abstract: Benchmarking, the act of measuring and analyzing operating performance, seeks to understand the patterns underlying a club’s operation. This handbook attempts to provide the rationale for and information on how you can establish an in-depth program of benchmarking in all areas of your club. This is a proven program that has been used in a number of club operations; and it works! Recognizing, though, that every operation is different, it allows you to customize the benchmarking spreadsheets to meet the unique needs of your club.

Additional Information

Language: English
Date: 2011
benchmarking, operating, performance, club, club operations

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