A Framework for the Impact of IT on Organizational Performance

UNCG Author/Contributor (non-UNCG co-authors, if there are any, appear on document)
Timothy Jacks (Creator)
Prashant Palvia, Joe Rosenthal Excellence Professor and Director of the McDowell Research Center for Global IT Management (Creator)
Richard Arthur Milton Schilhavy (Creator)
The University of North Carolina at Greensboro (UNCG )
Web Site: http://library.uncg.edu/

Abstract: Purpose – Despite the constant stream of research investigating information technology (IT) business value, IT capabilities, and competitive advantage, researchers are calling for a more coherent understanding of the firm-level impacts of IT, and how those firm-level impacts can be measured. The purpose of this study is to investigate the multitude of organization-level studies of the impact of IT. Design/methodology/approach – Meta-analysis of IS literature from 2001-2009. Findings – The findings are synthesized into an overarching framework of the impact of IT at the organization level. The framework categorizes measures of the impact of IT into productivity, profitability, and intangible benefits, while the antecedents of IT impact are categorized into IT resources, IT capabilities, IT/business alignment and external factors. Originality/value – The research framework proposed provides a comprehensive snapshot of IS studies on organizational performance.

Additional Information

Language: English
Date: 2011
IT business value, organizational impact, productivity rate, profitability, financial performance, meta-analysis, information technology

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