Social innovation in public sector services
- UNCG Author/Contributor (non-UNCG co-authors, if there are any, appear on document)
- Dianne H.B. Welsh, Distinguished Professor of Entrepreneurship (Creator)
- Institution
- The University of North Carolina at Greensboro (UNCG )
- Web Site: http://library.uncg.edu/
Abstract: This paper proposes a new conceptual model of social innovation in public sector services. The study uses qualitative analysis to understand the contributions of innovation in social development by examining the smart city concept using the example of the Bandung Government in Indonesia. The Bandung Government has been successfully developing innovative solutions towards service quality in public sector management. This study develops new perspectives of social innovation that can be applied to improve the public-sector reforms in developing countries.
Social innovation in public sector services
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Created on 6/10/2022
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Additional Information
- Publication
- International Journal of Public Sector Performance Management, 6(3), 416-433. DOI: 10.1504/IJPSPM.2020.10770
- Language: English
- Date: 2020
- Keywords
- social innovation, smart city, virtual entrepreneurship, public sector services