| Application of the Premack Principle of reinforcement to the quality performance of service employees |
1992 |
2104 |
This study applied Premack's (1959, 1965) model of reinforcement to improving quality performance of service employees. Premack stated that for any pair of activities, the more probable or valued one will reinforce the less probable or less valued on... |
| The black box: Unraveling family business succession |
2007 |
351 |
Using the family business succession, resource-based view of firms, familiness, and organizational clan literature, this article develops a model based on the ability of the family business to use familiness, a specific bundle of attributes deriving ... |
| Café Americana |
2000 |
548 |
This presents the case of employee theft in an entrepreneurial-owned and operated restaurant. It requires the student to analyze the issue of employee theft and termination, while considering the legal, moral and economic implications on a business.... |
| The case of the elegant shoplifter, Shuwaikh, Kuwait |
1996 |
531 |
The following case concerns a spare parts shoplifter in a Mercedes Benz retail franchise. The reader must determine the suitable managerial and sales person’s actions, while considering legal implications, security, and cultural and gender issues. Th... |
| Changing performance among Russian retail workers: Effectively transferring American management techniques |
1993 |
978 |
Recent political and social activities in Central and Eastern Europe have created an environment of "transformational change" (Jick, 1992). Jick describes such a magnitude of change as representing a complete abandonment of traditional behaviour, exp... |
| A Comparison of Retail Franchises, Independent Business, and Purchased Existing Independent Business Startups: Lessons From the Kauffman Firm Survey |
2011 |
275 |
Franchising is a major economic powerhouse. Though research has been conducted on franchising from multi-disciplinary viewpoints, no study has compared retail franchises, independent businesses, and purchased existing independent businesses in the st... |
| A comparison of Russian and American factory quality practices |
1994 |
619 |
The shift of the Russian economy toward a market-oriented approach has led to an increasing awareness of Russian product quality problems. To help understand these problems, this article presents the results of a study comparing product quality pract... |
| Cross-cultural management: A personal view |
1994 |
343 |
Research is an inquiry into the mind and human spirit that integrates life with learning and evolves in the mind of the reader. Recent events around the world have given new meaning to inquiry because of such dynamic changes. Doors to countries that ... |
| Can we afford it? Investment decisions of family and nonfamily owners |
2010 |
271 |
This study focuses on an issue particularly relevant in these difficult financial times. Can family businesses afford the risk associated with making investments that could generate higher returns? Studies examining financing behavior of family firms... |
| Defining Social Entrepreneuership |
2009 |
246 |
While social entrepreneurship is growing more popular on college campuses, the field is so diverse and taught by such a wide mix of professors that it's difficult to determine what it is or how it's being taught. Although most people could agree on a... |
| A descriptive model of managerial effectiveness |
1988 |
13067 |
This study was designed to help understand what effective managers really do. Unlike previous research on managerial effectiveness, a diverse sample (N = 78) of managers was directly observed in natural settings. These data on managerial activities g... |
| Direct selling worldwide: The Mary Kay Cosmetics story |
2006 |
3072 |
This case is the story of one entrepreneur, Mary Kay Ash, and how she took her company, Mary Kay Cosmetics, international. Her basic guideposts on the human spirit and her belief in the abilities of women, in particular, have made her company‘s succe... |
| Editorial |
2007 |
191 |
This is an editorial for a special issue on international franchising.... |
| Editorial |
2007 |
252 |
Introduction from the guest editor Professor Dianne H.B. Welsh... |
| The ethical orientation of entrepreneurial Russian managers |
2000 |
1054 |
Ethics has been a significant concern in the management literature and recent efforts have investigated ethical orientations across culture. However, little, if any, work has looked at ethical orientations among entrepreneurs and managers in the tran... |
| The ethical orientation of U.S. small business decision makers: A preliminary study |
1997 |
2224 |
The airwaves are being permeated with heated discussions of family values. Values are being equated, in part, with ethics. Almost every discipline has examined ethics. Indeed, ethical considerations affect all forms of human activity, including busin... |
| An examination of international retail franchising in emerging markets |
2006 |
1647 |
There has been an urgent call from both the franchise industry, as well as the academic community, for research on world franchising markets, specifically in the retail sector. This article is an attempt to summarize the main research that has been c... |
| An exploratory study of influences on retail service quality: A focus on Kuwait and Lebanon |
2004 |
1025 |
The Middle East is a growing and lucrative marketplace. This exploratory study examines retail service in Kuwait and Lebanon, regions with long histories of trade. Retail service, however, has not been well documented in this region. To our knowledge... |
| An exploratory study of retail service quality expectations and perceptions among Philippine small/medium enterprises |
2005 |
1695 |
The Philippines is among the emerging markets in the world. Along with China, the Philippines attracts international enterprises seeking to establish a presence in Asia. This study examines small/medium enterprises (SMEs) management and employee perc... |
| An exploratory study of SME management in the Middle East |
2004 |
615 |
The Middle East is a growing, lucrative marketplace that recently has captured the interest of the world for political as well as economic reasons. This exploratory study examines retail small/medium enterprises (SMEs) management and employee percept... |
| Family business in the Middle East: An exploratory study of retail management in Kuwait and Lebanon |
2006 |
515 |
The Middle East is a growing, lucrative marketplace that has recently captured the interest of the world for political as well as economic reasons due to the War in Iraq, which began in 2003. This exploratory study examines the relationship between r... |
| Family firms’ professionalization: A resource-based view and institutional theory perspective. |
2012 |
421 |
Our article examines the assumption that family firms are an inferior organizational form as compared to non-family firms by analyzing family firms’ professionalization in developed and developing economies. We use institutional theory and resource-b... |
| Family- owned Avantor Technology experiences growing pains: Walking the tightrope |
2002 |
516 |
This case describes some of the problems that arose when a company in a rapidly growing industry failed to adapt. It emphasizes the unintended downside of promotion from within. The case focuses on the Human Resources Department and the effect a prob... |
| Franchisee leadership traits v manager leadership traits: An exploratory study comparing hope, leadership, commitment, and service quality delivery |
2007 |
1517 |
In order to add to the understanding of the role of franchising in entrepreneurship and to help franchise systems improve efficiency, the constructs of organizational leadership, hope, organizational commitment, and service quality perceptions of fra... |
| Franchisee Use of Bootstrapping: An Exploratory Study of Financing Decisions. |
2011 |
90 |
According to the Census Bureau report in 2010, franchising accounts for 10.5% of businesses in the U.S. Despite the economic impact of franchising, little research examines financing decisions by franchisees in the startup phase of their businesses. ... |
| From laboratory to market: on the propensity of young inventors to form a new business |
2012 |
36 |
Many researchers have studied correlates of business formation. Through the case-based and statistical literature, several broad categories of influence on the entrepreneurial decision to start a new business have been identified. We contribute to th... |
| Global franchising in emerging and transitioning economies |
2002 |
1247 |
Franchising has experienced phenomenal growth both in the US and abroad in recent years. Figures vary, but it is estimated that U.S. franchising generates $800 billion worth of business in gross sales and represents 40 percent of the retail trade (Sw... |
| Hope among franchise leaders: Why hope has practical relevance to franchising-An exploratory study. |
2011 |
60 |
Using a sample of members of the International Franchising Association, we examined the relationship of future hope to a variety of variables of interest in the franchising context. Though future hope was not significantly related to entrepreneurial ... |
| Hospitality Russian style: Nine communication challenges |
1992 |
1851 |
The former Soviet Union remains an attractive investment alternative for Western managers. However, the flow of Western investments may be impeded by the problems of intercultural communication which may result in misunderstanding and costly ineffici... |
| The Impact of Geographic Diversification on Export Performance of Small and Medium-Sized Enterprises (SMEs) |
2012 |
892 |
Two alternative diversification strategies—the geographic diversification of export sales and key market concentration—are extensively discussed in management, strategy, entrepreneurship, and economics literature. However, no conclusive evidence curr... |
| International Entrepreneurship & Management Journal (IEMJ) Special Issue: Global Franchising-Editorial |
2007 |
643 |
Furthering international research has long been a goal of many international academic organizations and journals. In fact, in the June 2005 issue of the Academy of Management Journal, the editors examine international management articles that have be... |
| International IT Outsourcing : A Comparison of Malaysia and the Philippines |
2006 |
1056 |
Outsourcing of labor, especially in area of Information Technology (IT) sector, has expanded in recent years. This article defines the meaning of outsourcing, and explores the opportunities and challenges to outsourcing in two locations - Malaysia an... |
| International professional service firms: how do they affect government policy? |
2009 |
367 |
Professional services firms (PSFs) engaged in international operations present a unique challenge for governments. They directly and indirectly affect governmental policies and the agencies that enforce these policies through policy development, prob... |
| Japanese Women Entrepreneurs: Prospects for Growth. |
2013 |
38 |
Japanese women entrepreneurship is currently one of Japan’s growing economic sectors. The number of entrepreneurs in Japan is proportionately very small compared to other countries. We conducted an internet survey on Japanese women entrepreneurs. Our... |
| Locus of control and entrepreneurship in the Russian Republic |
1995 |
4590 |
Since Rotter (1954) first introduced his theory of social learning, there has developed an extensive body of research surrounding the central construct of locus of control. Perceived internal locus of control is defined as the personal belief that on... |
| Managing Russian factory workers: The impact of U.S.-based behavioral and participative techniques |
1993 |
2684 |
A within-subjects experimental design was used to study the impacts that 3 popular and successful techniques used in US studies had on the performance of workers in the largest textile factory in Russia. The results demonstrate both the potential ben... |
| A Measure of Hope in Franchise Systems: Assessing Franchisees, Top Executives, and Franchisors. |
2007 |
558 |
The current study examines the hope level of franchisees, top level executives, and franchisors to add to our understanding of the construct in improving overall motivation that could improve how franchises are managed. The concept of hope is a psych... |
| NAFTA and franchising: A comparison of the situational factors affecting perceptions of business success in Canada, Mexico, and the United States |
1998 |
1949 |
Business-format franchising, which includes the product or service, the brand name or trademark, and the operating system developed by a franchisor, has experienced significant growth over the past few decades. International franchising also is growi... |
| Organizational behavior modification goes to Russia: Replicating an experimental analysis across cultures and tasks |
1993 |
2555 |
This study examined whether organizational behavior modification interventions that produced improvements in performance related behaviors among U.S. workers in a retail sales setting could be replicated among ethnic Russian workers in a textile mill... |
| Outsourcing in the IT industry: The case of the Philippines |
2006 |
1056 |
Outsourcing of labor, especially in area of the Information Technology (IT) sector, has grown rapidly in recent years. This article further defines what is meant by outsourcing, and examines the opportunities and challenges for entrepreneurs to outso... |
| Owens sawmill: A family business facing a social responsibility dilemma |
2007 |
1160 |
This is a real case involving an SME that produces southern hardwood finished lumber. The family business faces a social responsibility dilemma in terms of displaced workers and limited job opportunities in the surrounding labor market if they purcha... |
| Reinforcement of core values: A case study at a medium-sized electronics manufacturing plant |
1999 |
701 |
The culture at this company was to recognize that their employees were there most important asset, as stated in their core values, “people are our greatest resource.” The company’s core values also state that enthusiastic and committed people are key... |
| Saudi women entrepreneurs: A growing economic segment. |
2012 |
48 |
Following Chang, Memili, Chrisman, Kellermanns, and Chua (2009) work
examining Hispanic entrepreneurs’ venture start-up in the U.S., we draw upon the
resource-based view, social capital, and network theories to explore the model of how
Saudi women... |
| Starbucks International enters Kuwait |
2007 |
1110 |
This case describes the situation surrounding the entrance of Starbucks International Coffee into the Kuwait marketplace. It requires students to consider relevant small business and entrepreneurship issues in determining an appropriate response. The... |
| Sustainable strategic management in an emerging market economy: the case of Romanian women entrepreneurs. |
2009 |
524 |
For decades the field of strategic management has been dominated by research on developed economies, especially those of USA and Europe. Emerging markets, such as the former Soviet bloc countries, have largely been ignored. These countries have exper... |
| What do Russian managers really do? An observational study with comparisons to U.S. managers |
1993 |
1632 |
Recent events have generated considerable interest, but little empirical evidence, in Russian management. This observation study of a sample of managers (N=66) in a large textile factory in Russia used the same definitions, methodology and procedures... |
| Women-entrepreneurs: A dynamic force of the small business sector |
2006 |
2090 |
The field of Entrepreneurship is experiencing worldwide not only a renaissance but a revolution in which women tend to play an important role.
Are women entrepreneurs good for the economic development? What is their contribution to a healthier econo... |