Moving Towards an Integrated Framework of IT-Outsourcing Success

UNCG Author/Contributor (non-UNCG co-authors, if there are any, appear on document)
Nikhil Mehta, Assistant Professor (Creator)
The University of North Carolina at Greensboro (UNCG )
Web Site:

Abstract: Offshore information technology outsourcing is a popular strategic choice for businesses today. Firms are increasingly outsourcing their complex information technology-based projects, business processes, and services to offshore locations to achieve competitive advantage. Traditionally, offshore information technology outsourcing was a means to reduce costs and/or increase efficiencies by focusing on core activities. Recently, the emphasis has shifted to pursuing it as a strategy for cooperative advantage through resource sharing and building long-term relationships with the offshore partners. However, many such offshore outsourcing relationships fail due to a lack of understanding and proper operationalization of the critical success factors that influence global client–vendor partnerships. In the current study, the authors draw upon existing literature to identify popular theoretical perspectives and key operational, environmental, and relational factors influencing the success of offshore information technology outsourcing relationship. A framework of offshore information technology outsourcing success is then developed by integrating these theoretical perspectives and critical success factors. Exploratory data suggests that the proposed framework is valid for understanding offshore information technology outsourcing success and has important implications for theory and practice.

Additional Information

Journal of Global Information Technology Management, 20(3), 171-194
Language: English
Date: 2017
Client–Vendor Strategic Partnerships, Integrated Outsourcing Perspective, Offshore IT Outsourcing Success, Relational Outsourcing

Email this document to