Information Technology and Knowledge in Software Development Teams: The Role of Project Uncertainty

UNCG Author/Contributor (non-UNCG co-authors, if there are any, appear on document)
Nikhil Mehta, Assistant Professor (Creator)
The University of North Carolina at Greensboro (UNCG )
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Abstract: Knowledge is a strategic resource; information technology (IT) is presumed to facilitate its movement among organizational members. The relevant literature, however, is inconclusive. This study reports the results of the effect of IT on knowledge-sharing processes, i.e., knowledge exchange and knowledge combination, under conditions of project uncertainty. Our results indicate that both exchange and combination are necessary to fully explain the relationships and that the consideration of a project's outcome is also important. While project uncertainty confounds the knowledge-sharing processes regardless of technology, the frequency of technology use routinely increases knowledge exchange and combination in a software team.

Additional Information

Information & Management, 51(4), 417-429
Language: English
Date: 2014
Knowledge management, Knowledge sharing, Knowledge exchange, Knowledge combination, Social capital, Integrative information technology, Interactive information technology, Requirements uncertainty, Outcome uncertainty, Project uncertainty

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