It Takes Two to Tango: How Relational Investments Improve IT-Outsourcing Relationships

UNCG Author/Contributor (non-UNCG co-authors, if there are any, appear on document)
Nikhil Mehta, Assistant Professor (Creator)
The University of North Carolina at Greensboro (UNCG )
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Abstract: The IT outsourcing, industry landscape is dotted with broken contracts - results of unsuccessful client-vendor (C-V) partnerships. Approximately 78% C-V partnerships fail in the long term, inflicting high transition costs on clients. The recent economic downturn has strined C-V partnerships further. Despite the criticality of this issue, there is a relative lack of efforts to understand the issues leading to failed partnerships.

Additional Information

Communications of the ACM, 53(2), 160-164
Language: English
Date: 2010
IT, outsourcing, management, client-vendor partnerships

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