Challenges and Opportunities of Business Process Outsourcing in India
- UNCG Author/Contributor (non-UNCG co-authors, if there are any, appear on document)
- Nikhil Mehta, Assistant Professor (Creator)
- Institution
- The University of North Carolina at Greensboro (UNCG )
- Web Site: http://library.uncg.edu/
Abstract: We identify managerial challenges and opportunities faced by business process outsourcing (BPO) firms in India by interviewing 28 executives in lower (n = 10), middle (n = 11), and upper management (n = 7) in 15 BPO firms. Content analysis of the responses revealed human resources and organization-related challenges as the most critical issues. SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis uncovered future opportunities, e.g., Knowledge Process Outsourcing. Secondary data, from four global research agencies and a national trade association, supported our findings. Organizational changes to address challenges and to exploit opportunities are explored.
Challenges and Opportunities of Business Process Outsourcing in India
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Created on 4/20/2020
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Additional Information
- Publication
- Journal of Labor Research, 27(3), 291-304
- Language: English
- Date: 2006
- Keywords
- Business Process Outsourcing, Core Competency, Relational View, Middle Management, Primary Data Analysis