Our Experience with User Experience: Exploring Staffing Configurations to Conduct UX in an Academic Library

ECU Author/Contributor (non-ECU co-authors, if there are any, appear on document)

Christine Andresen (Creator)

Eleanor Cook (Creator)

Kathryn Kavanagh Webb (Creator)

Tamara Rhodes (Creator)

Roger Russell (Creator)

Institution

East Carolina University (ECU )

Web Site: http://www.ecu.edu/lib/

Abstract: A research project was undertaken by a university library system to develop a sustainable user experience strategy. A task force was convened to conduct a pilot project with members from both libraries in the system to assess staffing responsibilities, guidelines, processes, and data-gathering procedures. The team tested an electronic resources list common to both libraries. In describing the methods employed by the task force in their research, this article outlines the benefits and drawbacks of staffing configurations to initiate user experience practices in an academic library setting.; This article has been accepted by the Journal of Library Administration on 10/13/2015. This is a preprint copy.

Additional Information

Publication

Other

Journal of Library Administration;

Language: English

Date: 2015

Keywords

Academic libraries, Staffing, UX, Responsibilities, User tests, Usability testing, User experience

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