Measuring Customer Service: Georgia’s Local Government Mystery Shopper Program
- ASU Author/Contributor (non-ASU co-authors, if there are any, appear on document)
- Mark Bradbury Ph.D., Associate Professor, Director of MPA Program (Creator)
- Institution
- Appalachian State University (ASU )
- Web Site: https://library.appstate.edu/
Abstract: Abstract unavailable
Measuring Customer Service: Georgia’s Local Government Mystery Shopper Program
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Created on 7/29/2011
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Additional Information
- Publication
- Bradbury, M. D. and Milford, R. L. (2003) Measuring customer service: Georgia’s local government mystery shopper program. State and Local Government Review, 35(3): 206-213. (Fall 2003) Published for Carl Vinson Institute of Government by Sage. (ISSN: 1943-3409) doi:10.1177/0160323X0303500306
- Language: English
- Date: 2003