Broadening Horizons: Transforming Public Services with Technical Services Knowledge

WCU Author/Contributor (non-WCU co-authors, if there are any, appear on document)
Krista Schmidt, Research and Instruction Services Librarian (Creator)
Western Carolina University (WCU )
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Abstract: Presentation for Spring 2017 Association of College and Research Libraries (ACRL) conference. Explore the advantages of educating and cross-training public services staff in technical services practices and duties as academic librarians from different sized institutions share innovative programs and tips you can use in your own institution. Join us as we share the benefits of these collaborations, which include bolstered abilities for public services librarians, improved communication and relationships between technical services and public services librarians, and ultimately, improved patron service.

Additional Information

Language: English
Date: 2017
public service, cross training, customer service,

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