Poison control center communication and impact on patient adherence
- UNCG Author/Contributor (non-UNCG co-authors, if there are any, appear on document)
- William N. Dudley, Professor Public Health Education (Creator)
- Institution
- The University of North Carolina at Greensboro (UNCG )
- Web Site: http://library.uncg.edu/
Abstract: Objective. This project explored the communication processes associated with poison control center calls. Methods. In this preliminary study, we adapted the Roter Interaction Analysis System to capture staff-caller dialogue. This involved case selection, wherein adherence and non-adherence cases were selected; call linkage to medical records, where case records were linked with voice recordings; and application of Roter Interaction Analysis System to calls. Results. Results indicate that communications are predominantly provider- driven, Patient age and percentage of staff partnership statements were significantly associated with adherence at the 0.05 level. Increases in age were associated with decreases in adherence to recommendations (p < 0.001). Increases in percentage of staff partnership statements (over all staff talk) were associated with increases in adherence (p = 0.013). Conclusion. This line of research could lead to evidence- based guidelines for effective staff-caller communication, increased adherence rates, and improved health outcomes.
Poison control center communication and impact on patient adherence
PDF (Portable Document Format)
330 KB
Created on 3/10/2011
Views: 2370
Additional Information
- Publication
- Clinical toxicology, 46(2),105-109
- Language: English
- Date: 2008
- Keywords
- Communication, Adherence, Poison control center, Roter Interaction Analysis System (RIAS)