Blockchain and The Economics of Customer Satisfaction
- UNCG Author/Contributor (non-UNCG co-authors, if there are any, appear on document)
- Nir B. Kshetri, Professor (Creator)
- Institution
- The University of North Carolina at Greensboro (UNCG )
- Web Site: http://library.uncg.edu/
Abstract: Companies can satisfy their customers' by delivering high value. They can do so by reducing product costs or by improving customers perception of benefits of the products. Blockchain can help achieve these goals.
Blockchain and The Economics of Customer Satisfaction
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Created on 4/26/2019
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Additional Information
- Publication
- IEEE IT Professional 21(1), 93-97
- Language: English
- Date: 2019
- Keywords
- blockchain, supply chains, consumer satisfaction, economics, cost reduction