Training 2.0 - Library Assistants in the Age of Information

UNCP Author/Contributor (non-UNCP co-authors, if there are any, appear on document)
June LaVoie Power, Access Services/Reference Librarian (Creator)
Institution
The University of North Carolina at Pembroke (UNCP )
Web Site: http://www.uncp.edu/academics/library

Abstract: With less staff time and more things to do, providing consistent and thorough training is sometimes a challenge. In order to streamline training and provide for more effective communication among staff and student assistants, a Blackboard course was created to provide a graded, self-paced, and interactive training tutorial. The tutorials were compiled using Powerpoint, Camtasia, and Snag-It, as well as Blackboard's internal test system.Training is all about communication, and as communication evolves, training needs to adapt in order to ensure successful communication between library staff and library assistants. The evolution of training will continue to be ongoing, as new technologies develop and as stagnant program outgrow training needs. This paper gives an overview of how training of student workers is accomplished at the Mary Livermore Library at UNCP.

Additional Information

Publication
Journal of Access Services Volume 8, Issue 2, 2011
Language: English
Date: 2011
Keywords
library, libraries, student assistants, student workers, communication, technology

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