Evaluating interpersonal skills training for public welfare staff.

UNCG Author/Contributor (non-UNCG co-authors, if there are any, appear on document)
Elizabeth W. Lindsey, Professor and Department Chair (Creator)
Institution
The University of North Carolina at Greensboro (UNCG )
Web Site: http://library.uncg.edu/

Abstract: A week long in-service training session focussed on improving interpersonal helping skills for 116 public welfare staff. The programme was evaluated to assess changes in participants knowledge, skill mastery, and self-perceptions. Results indicate statistically significant gains on use of attending behaviours, reflections, and global rating of empathy, respect and genuineness. Discussion centres on the practical significance of the small gains noted and on the need for further research to establish threshold time periods and appropriate instructional strategies necessary for substantial skill gains.

Additional Information

Publication
Social Services Review
Language: English
Date: 1987
Keywords
Social Work, Effectiveness, Research, Training