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Allocating the technology dividend in technical services through using vendor services

UNCG Author/Contributor (non-UNCG co-authors, if there are any, appear on document)
Sha Li Zhang, Assistant Dean for Collections and Technical Services (Creator)
Institution
The University of North Carolina at Greensboro (UNCG )
Web Site: http://library.uncg.edu/

Abstract: To achieve operational efficiency and a high level of productivity, technical services departments in libraries have often sought technology-based services provided by vendors. Vendors are able to provide significant savings, personnel support, and expertise to the library that needs to devote its own capital (personnel, equipment, funding, etc.) to new initiatives. Developing a strong, positive working relationship between libraries and vendors will not only result in resource savings and expand profits, but also create a sense of teamwork and trust. In this article, authors present their practice in using the technology dividend generated through the beneficial investment in a partnership to provide enhanced services to library users while maintaining adequate vendor profitability.

Additional Information

Publication
Library Collections Acquisitions and Technical Services 26, no. 4, 2002.
Language: English
Date: 2002
Keywords
Technical services departments, vendors, working relationships, technology