Leading Results: The importance of visibility
- UNCG Author/Contributor (non-UNCG co-authors, if there are any, appear on document)
- Michael Crumpton, Dean (Creator)
- Institution
- The University of North Carolina at Greensboro (UNCG )
- Web Site: http://library.uncg.edu/
Abstract: Purpose – The purpose of this paper is to investigate the benefits of being visible in stewardship of an organization and the resources invested.
Design/methodology/approach – The paper looks at the concepts of management by walking around and Gemba and how visibility can be used to best advantage in a library.
Findings – The paper finds that, in a tough economy especially, staff need supervisors to be visible and support changes that might have occurred, and patrons need to know that administrators are paying attention to how resources are used. A purposeful and meaningful effort by managers to be more visible and accessible can result in greater understanding of details, a better sense of loyalty, and higher levels of morale and patron satisfaction.
Originality/value – The paper provides useful information on the importance of visibility within the library working environment.
Leading Results: The importance of visibility
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Created on 5/2/2011
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Additional Information
- Publication
- The Bottom Line: Managing Library Finances, Vol. 23 Iss: 4, pp.232 – 234. DOI 10.1108/08880451011104090
- Language: English
- Date: 2010
- Keywords
- Libraries, Employees, Customers, Communication, Change management, Paper type, Viewpoint