On-call reference: A case study

WCU Author/Contributor (non-WCU co-authors, if there are any, appear on document)

Krista Schmidt, Research and Instruction Services Librarian (Creator)

Institution

Western Carolina University (WCU )

Web Site: http://library.wcu.edu/

Abstract: The way that physical reference service points have been staffed has been changing for libraries of all sizes and missions for many years. These changes—motivated by trends, budgets, and new efficiencies—include hours staffed, who staffs the desk, location of the desk, and so forth. This case study describes how a midsized academic library successfully implemented a technological solution to solve a physical staffing problem without sacrificing the fundamental mission of the department: providing timely assistance by professional librarians.

On-call reference: A case study
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Created on 11/1/2014
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Additional Information

Publication

Language: English

Date: 2014

Keywords

reference services, academic libraries, staffing, case study

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