Upstream Or Downstream: Determinants Of Consumer Willingness To Recommend An HMO
- ASU Author/Contributor (non-ASU co-authors, if there are any, appear on document)
- David Williams, Professor of Healthcare Management (Creator)
- Institution
- Appalachian State University (ASU )
- Web Site: https://library.appstate.edu/
Abstract: Understanding the attributes that explain an HMO members' willingness to recommend a health plan is considered by many to be critical in a competitive managed care market. The study reported in this article examines the relationship between provider panel composition on overall willingness to recommend a health plan. Our results indicate that a strong association exists between an HMO member's available choice of primary care physician and recommendation of their primary care physician with overall HMO members' recommendation of the health plan. Interestingly, a member's recommendations of hospitals and specialists did not influence HMO member's willingness to recommend a health plan.
Upstream Or Downstream: Determinants Of Consumer Willingness To Recommend An HMO
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Created on 7/7/2021
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Additional Information
- Publication
- Williams, David R.; O'Connor, Stephen J.; Shewchuk, Richard M. (2003). Upstream or Downstream: Determinants of Consumer Willingness to Recommend an HMO, Journal of Ambulatory Care Management. 26(2):175-180, April-June 2003. Publisher version of record available at: https://journals.lww.com/ambulatorycaremanagement/Abstract/2003/04000/Upstream_or_Downstream Determinants_of_Consumer.9.aspx
- Language: English
- Date: 2003
- Keywords
- health plan,
HMO,
health,
Healthcare, hospitals, patient, primary care physician