Employee Satisfaction with Onsite Clinic and Collaborative Care Pharmacy

ECU Author/Contributor (non-ECU co-authors, if there are any, appear on document)

Melissa Beck (Creator)

Chris Lee (Creator)

Patricia Tavaziva (Creator)

Institution

East Carolina University (ECU )

Web Site: http://www.ecu.edu/lib/

Abstract: Background: On-job-productivity loss (presenteeism) , voluntary non-attendance at work (absenteeism) , work-related injuries , and the wage replacement cost of disability are major factors promoting the need for employer-based onsite health clinics. Objective: To determine employee satisfaction with an employer-based clinic and pharmacy. Design: One-group pre-test-post-test research design. Setting: One utility company in South Eastern United States. Participants: A convenience sample of employees (n = 20) working for the utility company. Methods: Company employees were emailed an informational letter announcing the study , including instructions on how to participate. Consent was sought by a research assistant , not associated with patient care , to avoid perceptions of coercion. Participants were given a pre- and post-care survey to complete privately before and after their scheduled appointment. Results: Ten participants showed no change in perception of quality of care and service; Ten participants gave higher quality of care and service ratings following use of the on-site clinic and pharmacy. The median change score was +0.50 , which was statistically significant with the sign text (p = .002 , two-tailed). Results reflected a higher degree of patient satisfaction and more positive perceptions of care based on the use of the employer-sponsored onsite clinic with pharmacy. Conclusions: Results suggest participants' satisfaction and positive perceptions of care increased once participant experienced the services of the onsite clinic and pharmacy. As a result , employees are more likely to seek treatment. Companies may benefit from increased attendance and higher productivity when accessibility to a health care provider and medications to treat an acute illness exist.

Additional Information

Publication

Other

Tavaziva , P. , Beck , M.S. , & Lee , C. (2019). Employee Satisfaction with Onsite Clinic and Collaborative Care Pharmacy. International Journal of Nursing and Health Care Research , 2(9) , 1-6. doi:10.29011/2688-9501.101120

Language: English

Date: 2019

Keywords

collaborative care; employer-sponsored clinic; onsite pharmacy; patient satisfaction

Subjects

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