Effectiveness of a multicultural education unit on the cultural sensitivity of undergraduate hospitality students

UNCG Author/Contributor (non-UNCG co-authors, if there are any, appear on document)
Charlotte L. Clerici Holt (Creator)
The University of North Carolina at Greensboro (UNCG )
Web Site: http://library.uncg.edu/
Barbara N. Clawson

Abstract: The purpose of this study was to develop and field test a curricular unit about multicultural perspectives integrated into existing courses in an undergraduate hospitality program. In addition, the Cultural Diversity Workforce Awareness Inventory (CDWAI), an inventory which measures awareness of and attitudes towards cultural diversity in the hospitality workforce, was developed and tested. The topics included in the unit were: culture and the workforce, developing sensitivity to the multicultural cultural workforce, dealing with assumptions/stereotyping and communication patterns within different cultures, and skills for multicultural managers. Activities for the class sessions included: readings, videotapes, a simulation activity, class discussions, and group activity. It was designed for two class sessions each three hours in length. The inventory consisted of 42 awareness and attitude statements. A Q-Sort by 30 experts was performed to verify classification of items in different subscales of the inventory. The result was a 31-item inventory with three subscales. The test-retest coefficient was .57 and the Cronbach's Alpha was .69.

Additional Information

Language: English
Date: 1993
College student orientation
Multicultural education
College students $x Attitudes

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