A study of current office practices of owner-managers of small, skilled service businesses in Greensboro, N.C. and the curriculum implications for a continuing education program

UNCG Author/Contributor (non-UNCG co-authors, if there are any, appear on document)
Velma Lee Royall (Creator)
Institution
The University of North Carolina at Greensboro (UNCG )
Web Site: http://library.uncg.edu/
Advisor
Richard H. Weller

Abstract: The problem of this research was to identify the current office practices and procedures in small, skilled service businesses in Greensboro, North Carolina. It was also designed to determine the office needs of these small business owner-managers based on comparisons between current office practices and the efficient office practices identified in the literature. The study attempted to find out if relationships existed between current office practices and demographic items (age, sex, ethnic background, level of education, length of time as owner of any business, length of time business has been in operation, and number of post-secondary courses taken pertaining to office management.) Another dimension, through interview, comprised depth investigation of small, skilled service business owner-managers whose responses did and did not closely correlate with the identified efficient office practices. Stratified random sampling was used to select the sample. All small, skilled service business owner-managers were asked to complete a four-section inquiry form relating to: (a) demographic items, (b) current office practices, (c) number one office problem, and (d) open-ended questions dealing with suggestions, needs, etc.

Additional Information

Publication
Dissertation
Language: English
Date: 1979
Subjects
Office practice $x Study and teaching (Continuing education) $z North Carolina $z Greensboro
Small business $z North Carolina $z Greensboro
Small business $x Management

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