Reference Interviews: Getting Things Right

ECU Author/Contributor (non-ECU co-authors, if there are any, appear on document)

Bryna Coonin (Creator)

Cynthia R. Levine (Creator)

Institution

East Carolina University (ECU )

Web Site: http://www.ecu.edu/lib/

Abstract: This is an Author's Accepted Manuscript of an Article published in The Reference Librarian 28 December 2012, available online at: hhttp://www.tandfonline.com/doi/abs/10.1080/02763877.2013.735578.; Few would disagree that successful communication between librarian and patron is critical to success in the reference process. Based on Atul Gawande's book, The Checklist Manifesto, the authors indicate how a well-executed reference interview reflects the structure of a checklist and how the deeper qualities found in a well-constructed checklist can positively influence the outcome of a complicated interaction.

Additional Information

Publication

Other

The Reference Librarian; 54:1 p. 73-77

Language: English

Date: 2012

Keywords

Reference interview

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