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There are 2 record/s using the keyword/s: service recovery.

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Title	Date	Creator	Publication Type	Institution
A Customer Scorned: Effects of Employee Reprimands in Frontline Service Encounters	2018	Pugh, Harrison B.	Faculty	Marketing, UNCG
The determinants of service recovery in the retail industry: A study of micro and small ente...	2016	Acquaah, Moses	Faculty	Management, UNCG