Brigid A. Appiah Otoo

  • Information Systems and Supply Chain Management, UNCG

There are 1 included publications by Brigid A. Appiah Otoo :

TitleDateViewsBrief Description
Three analytics-based essays examining the use and impact of Intelligent Voice Assistants (IVA) and Health Information Technologies (HIT) in service contexts 2021 488 Recent advancements in information technology (IT) innovation, such as artificial intelligence (AI) and machine learning (ML), are changing the dynamics in the service sector by driving smart reinvention of service tasks and processes. Additionally, ...