Standardized Goals and Performance Feedback Aggregated Beyond the Work Unit: Optimizing the Use of Engineered Labor Standards and Electronic Performance Monitoring

ASU Author/Contributor (non-ASU co-authors, if there are any, appear on document)
Timothy D. Ludwig Ph.D., Professor (Creator)
Institution
Appalachian State University (ASU )
Web Site: http://www.library.appstate.edu/

Abstract: Electronic performance monitoring can monitor employee performance, while providing proximal goals and immediate feedback. A warehouse management system was enhanced to depict goal and performance on handheld wireless computers to improve order selection in an auto-parts aftermarket distribution center. Upon the onset of the intervention of an engineered labor standard and electronic performance monitoring, performance immediately increased by 24 units picked per hour per person and was maintained for the duration of the study, an increase of 12.9%. Evidence from this study suggests that performance goals and feedback can be aggregated beyond the work-unit level without decreasing the effectiveness of the intervention.

Additional Information

Publication
Goomas, D.T. & Ludwig, T.D. (2009). Standardized Goals and Immediate Feedback Aggregated Beyond the Work-Unit: Optimizing the use of Engineered Labor Standards and Electronic Performance Monitoring. Journal of Applied Social Psychology, 39 (10), pp. 2425-2437. (ISSN: 0021-9029) Version of record is available from Wiley-Blackwell DOI: 10.1111/j.1559-1816.2009.00532.x
Language: English
Date: 2009