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Creating a User Centered Environment. What DO Our Patrons Want?

ASU Author/Contributor (non-ASU co-authors, if there are any, appear on document)
Susan L. Jennings, Asst. Professor & Lead Librarian for Desk Services (Creator)
Appalachian State University (ASU )
Web Site:

Abstract: TLA 2009 Conference Program Abstract: Libraries have often been criticized for making policies that are library-centric. How can we reach out to patrons to provide services and create the policies that they need and not just what we want.

Additional Information

Jennings, Susan L. (2009). “Creating a User Centered Environment. What DO Our Patrons Want?” Tennessee Libraries 59, no. 2. Presentation at the Tennessee Library Association Conference. Version of record:
Language: English
Date: 2009