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Creating a User Centered Environment. What DO Our Patrons Want?

ASU Author/Contributor (non-ASU co-authors, if there are any, appear on document)
Susan L. Jennings, Asst. Professor & Lead Librarian for Desk Services (Creator)
Institution
Appalachian State University (ASU )
Web Site: http://www.library.appstate.edu/

Abstract: TLA 2009 Conference Program Abstract: Libraries have often been criticized for making policies that are library-centric. How can we reach out to patrons to provide services and create the policies that they need and not just what we want.

Additional Information

Publication
Jennings, Susan L. (2009). “Creating a User Centered Environment. What DO Our Patrons Want?” Tennessee Libraries 59, no. 2. Presentation at the Tennessee Library Association Conference. Version of record: http://www.tnla.org/displaycommon.cfm?an=1&subarticlenbr=301
Language: English
Date: 2009