The role of central level staff in supporting high quality instruction

UNCG Author/Contributor (non-UNCG co-authors, if there are any, appear on document)
Matthew Tanner Gamble (Creator)
The University of North Carolina at Greensboro (UNCG )
Web Site:
Ulrich Reitzug

Abstract: The central office manages and directs a school system. In the wake of district and school reforms, the impact of the central office on schools and quality instruction has not been fully dissected. This study explores the role of the central office in the support of high quality instruction. Further, it analyzes the perceptions of those central office staff members who support schools and school-based staff. The study was conducted using qualitative methodology to determine and describe the impact of Executive Directors and Directors on instruction in schools. Specifically, interviews were conducted with 22 central office staff members in one urban school district. Interviewees were questioned about their roles and their practice of instructional leadership. In addition, individuals were asked about the current reality of their work and asked to consider how their work could be different given different circumstances or constraints. Central office staff members also gave recommendations for how the central office could better support high quality instruction. Ten issues were identified based on the content of the interviews. One important finding was the need for better recruitment of central office staff members with a focus on the specific skill set needed for their work. A critical discovery was the lack of direct influence and involvement of central office staff with school-based principals and other school-based administrators. The level of collaboration between central office staff and school based principals was largely absent which is ironic considering the current research on the importance of the principal in the process of school reform.

Additional Information

Language: English
Date: 2013
Central Office, District, Instruction, Leadership, Staff
School management and organization $x Evaluation
Educational leadership $z United States
Communication in education $z United States
School administrators $x Professional relationships $z United States

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