The future of internet based training in the lodging industry.

UNCG Author/Contributor (non-UNCG co-authors, if there are any, appear on document)
Yu-Chin "Jerrie" Hsieh, Associate Professor (Creator)
The University of North Carolina at Greensboro (UNCG )
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Abstract: It has become clear in recent years that the Internet has dramatically affected all aspects of hotel operations. Although the Internet has been primarily used as a medium for marketing and communications, it has the potential to reshape the way in which many other vital operations are performed, such as the distribution of training programs. The proliferation and popularity of the Internet now makes it possible to separate trainees and trainers by both time and location. This study examines expert's predictions of using Internet based training and identifies its benefits, drawbacks and barriers to entry in the lodging industry. The findings of the study have direct implications for hotel operators, training professionals, and technology vendors for their future training plan, budget, technology inputs, and product development.

Additional Information

Language: English
Date: 2003
internet based training, web, training programs, technology, lodging industry, hospitality industry

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